SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent Product thank you very much
Superb quality
Good, sharp
Excellent product I recommend to store I arrive very fast order the quality is very good I always ask this supplier
As always fast delivery, 8 days, 53 needles + 2 as a gift
Got it all. Recommend. I order neither for the first time. The store put 3 more needles as a gift.
It meets the description, arrived in the agreed time. Thank you very much. I recommend the store.
excellent
I arrive my order in 45 days approx. Very well packed, that's just what I asked for. I delay less than I thought and there was no need to open dispute, the store was pending throughout the process and kindly answered my questions and messages. Besides he sent me 2 gift needles. I recommend it! Annex detailed product images.
Quite liked more was missing 3 blades
Perfect
I arrive fast, no problem, and complete
It's about time, quality good, recommend to the store is reliable
All quality, thanks for the gift
Everything came in exact quantities. Recommend to order
All Super, came to Poland after 24 days. Recommend
Ordered 11.11, and received 29.11. The store quickly sent the goods + put to order a small gift (3 extra needles). Trifle, but nice. Thank you seller!
Thank you very much!!!! Excellent packed, fast delivery!!!!
Great very fast!
Excellent store
Really liked
Excellent needles, I take them always
Excellent order arrived sooner than expected and with gift needle even when never. I was able to contact the store. Thank you for the gift.
love
Fast delivery !! Thank you store (;
Delivery very fast, 20 days to Sao Paulo. Sent various courtesy.
produto bom
jestem bardzo zadowolona
nice product. order it before and I'll keep ordering when I need. always comes with a extra blade. nice gift. thanks to the store
súper rápido
perfeito
Всё пришло вовремя. Упаковали хорошо.
Excelente , chega rápido
Быстрая доставка, 50 шт
veio certinho as 100pcs em cada pacotinho
Perfect
ürün iyi. iletişim iyi tavsiye ederim.
Tudo perfeito
very fast delivery. Good product!
Все пришло в целостности и сохранности. В работе ещё не проверяла
entrega rapida. parabens
1,5 месяца шли,все ок+подарок
Все супер, однозначно, 5 звёзд! Супер быстрая доставка, иголочки отличного качества, цена дешевле, чем у других продавцов. Плюс продавец положил две другие иголочки в подарок на пробу. Однозначно, рекомендую!
Excelente producto, gracias.
Отлично, все как в наших магазинах, где одна иголочка стоит 60₽. Считаю очень выгодно пришло в течении двух недель, отлично!
спасибо, все как обычно, только быстрее и подарочек тоже не забыли
entrega rápida. produto muito bom
Заказываю не в первый раз, до этого доставка была 9 дней, в этот раз 21, качество отличное, спасибо за подарочек)
The item has arrived in as described state, all recomendations for this store!
Good product I recommend the store