SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pretty, no complaints. Quality and delivery have completely satisfied me. Seller thanks
For a long time I work with this store, cilia come quickly), thank you.
Took 0.10 D mix8-14 (fully consistent with the description) Packaging came whole and eyelashes in good condition, compared to the popular company Barbara they seem to me much better, the cilia are softer and not so shiny that gives them a more natural look. I did not communicate with the store, but I have no complaints.
How ever-excellent quality
The parcel received quickly enough, the goods are happy, the box cracked, but it does not matter, the cilia are good))) I recommend)))
I order them for 3 years, excellent
I order 30 times, excellent
Many times I ordered, everything came, the materials are good in work, the last order did not come, but I think so because of the mail, but the store returned the money. So I recommend!
Very good cilia!!! I take not the first time .. as for me, even better than Barbara
Almost a month in the Volgograd region. Cilia are good, I work with them. Came black matte, before that there were always glossy.
Cilia came to Barnaul for 3 weeks. One box cracked because they were packed in a normal package. Bend D. and so everything is fine, soft, pleasant to the butt. I recommend.
Almost a month in the Volgograd region. Cilia are good, worked them. Broke off one loop on the box.
Excellent
Cilia are excellent! Not the first time I order! I like everything!)
Almost a month in the Volgograd region. Cilia good, increased them many times
Look great havnt used yet nice and dark
все супер покупала по скидке за 1доллар мягкие!!
Все очень отлично, спасибо продавцу.
Отличный продукт, все отправлено в точности. Всё заказы прибыли в одной посылке. Спасибо продавцу.
Посылка пришла без повреждений, ровно в срок.
отличные ресницы за свою цену,тоньше,чем лавли и барбара,но надо брать на размер больше, китайские 0,10 - 0.07 лавли например
25일만에 도착했습니다 상태 좋아요 맘에들어요 계속 주문해도 될거같아요
товар не пришёл, транспортировка отменена, открыла спор, деньги вернули за три дня, спасибо.
Очень ждала этот заказ. Но товар не пришёл. Хорошо, что деньги вернули. Зачем тогда делать такую большую скидку, если обманываете покупателей? Рейтинг на покупках пытаетесь заработать? А потом отменяете транспортировку.
С дополнительной оплатой скорость не увеличилась!Палетка объема C сложно открывается ,товар плохо упакован хоть и в очень тонкую пупырку.Толщина и изгиб соответствуют фирме Lovely.В целом продавца рекомендую.Буду заказывать ещё.
доставка в Киев на Укрпочту за месяц. Изгиб соответствует. Но, мне кажется они слишком глянцевые. На ощупь мягкие. За такую цену это золото)))
все супер!!!! купую тут постійно
на всі 100%. купую постійно
Szybka przesyłka. Polecam
Все супер,как всегда,спасибо!!!
отличные
в работе использую только их
everythings ok
4
Качество отличное, реснички мягенькие, яркие. Пробовала в работе, просто супер. Проловца рекомендую, заказ до кемеровской области шёл месяц.
Понравились
доставлено в срок. пока не приклеивала. упаковано хорошо.
Rzęsy mięciutkie , z paska schodzą łatwo. Jedyny minus taki ze raz odklejony pasek z kasetki na holder nie chce już się odkleić ;) za ta cenę super , do ćwiczeń idealne
Получила ресницы за 3недели к Киеву. Махонькая коробочка. Сами ресницы глянцевые, брака нет. Упакованы в пупырчатую упаковку. Позже докину ещё отзыв. Рекомендую.