SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
There was a month, a cool thing
What you need) fast delivery, the description is correct)
جميل ورائع
Tkx
The goods arrived quickly enough in Lithuania, the goods are good although there is no tip, but okay with it.
It's a Kaif thing. I didn't. I thought I wasn't coming.
Fast shipping and access, everything according to description
An unusual thing, this is a massager for the head
We have put much to arrive but arrived
Buena
Product identical to that of publication
The order went 3 months, I thought I would not get it already
Llegó antes de lo esperado, pero venía un poco doblado ☹️, aún así si funciona correctamente.
The goods went three months! Not tracked, but went
прикольная штуковина)всё целое)
For a very long time
Good thing, track not tracked, store top)
I arrived on time.
Fast shipping! A whole thing. Thank you!
According to the description. Seller recommend. Received the goods on December 31 all happy new year!!!
Super fast delivery., crabs "spread it became comfortable and nice to massage. Handle-kept very beautiful. I liked it. I recommend
Product complies with the description. Good workmanship and materials used. Shipment delivered after 28 days of order. Recommend!
Good massager. Packaging is just a postal envelope. Before SPB 1,5 months
A great article. Super in very good condition. Satisfied, recommended!
Quesa but the packaging is sweet Mo wrapped in carton wrapped as solid as possible with shipping damaged
Good
Slightly harsh tips.
Chesaaalka!!!! Long dreamed of her. Fire)
Cool thing, a little wrinkled came thanks to the Mail
cool
Very long went the goods. But it's all right. Thank You
It came all as in the description, for 1,5 months, thank you
The goods arrived whole, in Dagestan arrived in 20 days, everything suits, thanks to the store
Good
It came quickly. Description accurate.
It broke the first day of usuage.
Funny shit, everyone liked, came smooth and restless
Everything came whole, I recommend
Everything is fine!!!
Normal. I will tell in detail on the YouTube channel. Comprehensive video reviews of products with Alika look at the channel "techno AliExpress" on YouTube.
The product corresponds to the description. Delivery month.
Not the best, but for its price will go
Good thing, sorry only long shipping
Everything arrived intact. Delivery a little more than a month. Track not tracked
It's okay.
Class!!!
A little mint, but it's our post office. I recommend
The product corresponds to the photo, came all well) Thanks!
Чесалка- массажёр не плохая. Приходит немного помятая, но не страшно, немного подравнял и всё хорошо.
İşe yarıyor