SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Me encanta !!!!
Buen producto. Tal como lo describe el vendedor
fast delivery. product as described. good quality. honest good store!
Everything is fine. Came in intact, quickly delivered to Kazakhstan, in the work is convenient.
Thanks to the store the order was received.
It's more than I thought, but the quality is excellent. Handle made of natural wood. Bristles elastic, should not break. The hats on the "antennae" are not very, they will cling to the hair and most likely to pull a little. In general, a very high quality thing. I haven't used it yet. It came to the NP in about a month. Packed well, no damage.
Accurate very well packed
It takes too long, it's too soft
The goods did not come, the money was returned
Comb is not bad, but I have hair electrolyzed from it)))
Good overall
Comb came quickly very much, i advise
Qualitatively, conveniently!
Very long, and so norms
Very nice and quick arrival!
Everything is very high quality. Purchase is satisfied
good
My comb came!!! I'm delighted! Quality at altitude! On the way to the orenburg region was somewhere a month with a small one! This is normal, because in the reviews i read that people are waiting for 2 months. But she came to me almost during))) the fleece does very well. Bristles are good, smooth, does not climb! I highly recommend to buy!
Class! The product is excellent!
For our thin hair-superovo.
Autumn is a cool comb. Baby absolutely does not hurt to comb long hair
Cute comb, i recommend
Just super as i wanted
super
A good brush, in business suits. delivered quickly!!
Never arrived however Ali express was good enough to pay me back thanks Ali Express
Very very cool thing. Wooden handle, pleasant to the touch. Despite its size, good. No. Excellent combs hair. But it is good in what was purchased for. Perfectly combs and smoothes hair, it is convenient to divide into probes and strands. For those who like neat styling-i highly recommend
The brush slightly stick out the bristles aside, there is a light smell, but in general the purchase is satisfied
Very fast delivery, quality goods. brush just super!!! thanks a lot to the store.
Everything the same as in the beautiful photo
Normal comb
The goods went very long. No longer waiting.
I liked the comb, it is very convenient to comb the child.
Good. I recommend.
По истечению срока расческу не получила. Видимо затерялась на наших бескрайних просторах. Продавец вернул деньги.
good quality and useful thank you store
It is a pleasure to trade with this store. Our purchases are handled quickly, friendly and with good care. Thank you for the nice and pleasant transaction. We will looking for your store again next time in future. Greetings from Belgium.
good
Отлично! Спасибо.
Отличная расчёска!
Оочень долго шла.... сама расческа понравилась
Очень хорошая штука. начесывает здорово за пару движений. советую и продавца и щетку.
Вроде ничего такая, Доставка только долгая
очень жаль что товар не пришел очень ждала,деньги вернули
Расческа хорошая, качественная. Я довольна.
товар непришел, но деньги вернули
Доставка быстрая, упаковано на совесть. Спасибо!
Качество конечно оставляет желать лучшего
отличная щетка, делает начес в две секунды! но доставка 1,5 месяца
Отлично делает начёс