SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you very much
It only took 10 days, very fast.
Well packed. Responsible store. I recommend I will complement the review after use.
Soap is the best of those which używałam so far. Recommend for all who have skin problems.
Ottimo
The smell is pleasant. I did not try it in action.
Excellent soap. I recommend to buy. The body becomes very clean, turns itching of any origin. purchase is satisfied.
Well received. Good smell
Excellent Product,-I recommend. Good soap. Came up. Thank you to the store for shipping.
Soap is excellent! I take already 4 times
Soap Super. the skin does not overdry, cleans well, prevents inflammation
It went a long time but it came Thanks
Fast shipping. About the effect I will write in additional reviews
I just received them, they came in good condition, now I will test their qualities
Thank you and again thank you very much to the store for such a fast delivery. and this if considering that there was a refund at customs, the seller promptly sent me soap again. and all with all the troubles, I received the parcel 20 days before Smolensk. This is thanks to the seller. the soap came neatly packed. Soap therapeutic and against acne and against demodoxes, and just any irritation. eliminates itching, has a pleasant smell. I use many years, and that I would do if it wasn't soap. I recommend soap and of course the seller, very reliable. thank you.
I loved this soap ,I'll buy again
Pleasant soap, nice to take in hands, gentle smell, well washed. The skin after it is clean and smooth. The most common soap of good quality without medicinal or any other qualities.
All right, let's try! Seller thanks and good luck!!! :)
Thanks
Not tested, packed perfectly, thank you very much;)
Excellent Product
The parcel reached Smolensk for 3 weeks, was tracked. soap really helps with all skin problems (acne, dedodecose, skin irritation, salinity, unpleasant smell, etc. d.) soap has a pleasant smell. I use it for more than 2 years. very helpful. thank you very much to the store, definitely five stars, and of course I recommend the seller and soap, do not doubt, will help.
Good soap, with its task copes with a bang! In Ukraine sold under the brand demax
Smells amazing. Skin does not pull. About helps or not I can not say. I'll write later.
Great store !!!!
Thank you for the shop and the store
very nicer
It took a very long time, but it was tracked. Immediately i will say that this is a very good soap, especially for problem skin.
все отлично упакованно , я получила через 40 дней ..
очень быстро товар хорошо мылится уникальный нежный запах. кожу не сушит
Мыло получила.До Смоленска шло 1 месяц. Мыло очень хорошее,оно по настоящему лечит акнэ на лице и на теле.Рекомендую всем ,у кого такие проблемы.Продавцу однозначно ставлю пять баллов.Спасибо.Продавца также рекомендую.
Очень хорошее мыло
Пришло быстро, спасибо продавцу
Все супер, спасибо
Мыло беру уже не первый раз. отлично очищает, особенно, если нанести и подождать минут 5. После него кожа гладкая, можно нанести скраб или вытереться жёстким полотенцем, отшелушивания кожа и корочки на постакне просто супер.
Спасибо посылку получила )
Получила быстро, упаковка хорошая. Но по аромату не очень похоже на оригинал. Посмотрю по использованию...
все отлично пока не не пользвался
беру уже 3й раз что-ли . отличное мыло ! смело рекомендую ! продавец умничка , спасибо тебе! доставка на этот раз из за праздников дольше оказалась , а так все отлично
Всё нормально! Спасибо!
Thank you for your service!
Высылали оч долго 30дней доставка
Мыло получила,хорошо упаковано.Дошло до Смоленска за 20 дней.Хочу отметить ,что мыло очень хорошее, приятный запах,благодаря его можно справиться с прыщами на лице и на всем теле.Я им пользуюсь уже почти три года.Рекомендую мыло и продавца. Продавцу пять звезд.Спасибо.
жена,говорит,что кожа на роже стала лучше
Все пришло, спасибо.Все хорошо.
thanks for service and good quality
Arrived in UK sooner than expected and product was well-packaged in good condition and as described.
посылка пришла довольно быстро , упаковано было в просто полиэтилен и жёлтая бумага , тем не менее посылка идеально сохранилась , позже дополню отзыв ,а пока скажу одно мылится ,,,,один раз намылил и весь по мылся ))))) пахнет вкусно сушит кожу
супер мыло
Быстро пришла посылка, хорошо упакована, мыло почти без запаха