SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality of the product is very good and is very accurate when drawing strokes
Beautiful, in the hand is not heavy. Good
Spvidka delivery. I recommend the store. Kistochka was similar.
It took almost a month for spain, good value for money
Perfect, beautiful and bety fast
Delivery can be said fast. I will not cut the brushes, monogram and so you can draw. Thicker look than in the photo. In any case, i'm happy)
Шло меньше месяца, брала с купоном в разделе Мобильные, кисть очень красивая, тонкая, подойдёт для подводки под кутикулу. Если надо тонкие вензеля то можно немного выстричь. Рекомендую.
кисточка классная , красивая, с колпачком. пришла быстро.
отличные тонкие кисти, в Беларусь пришли за месяц. выглядят очень дорого. не линяют, держат форму. пришли в тубусе и в транспортировочном клею
как всегда супер.не первый раз заказываю,всё быстро.товар качественный.
На вид отличная, тонкая. Заказала 8.03, 26.03 получила на почте, по России не отслеживался. это самая быстрая доставка с Али. Продавец умничка.
+
товар не пришел- но написано заказ выполнен. очень странно. посылка так и не пришла. с этим продавцом давно работаю- никогда не подводил, а тут... Деньги вернули.
Пришло все вовремя даже быстрее,в жывую ну ооочень красивая,в работе пока не пробовала,но продавца рекомендую однозначно
Кисть красивая, хорошо упакована, мне все понравилось. Доставка 3 недели.
Кисть приехала за 3 недели в Республику Коми. Упакованно в пластиковую тубу. Ворс кисти в специальном составе, так что приехал в отличном состоянии. Покупаю уже не в первый раз. Рекомендую!
tardo mucho en llegar pero ha merecido la pena me llego con strass en bolsitas de regalo muy contenta
Хорошие кисти
Очень красивая кисть, тяжёлая, внушительно ощущается в руке, перо тонкое и аккуратно сделанное.
Отлично.Быстро.Оперативно.Очень довольна этим продавцом.Рекомендую магазин...5******
Ну что сказать, доставка быстрая, Эстонии. С продавцом работаем не первый год, очень хороши и отзывчивый. Товары всегда приходят с подарком. В этот раз положили стразы. Спасибо большое)))) Смело заказывайте, не сомневайтесь)))))
Всё ок. Доставка 3 недели.
Кисть супер! Для вензелей и тонких прорисовок идеальна! Буду заказывать ещё .
Спасибо..супер....
Me encanta el pincel