SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As pictured
good quality
The parcel came in 15 days. Sponge in individual packages. Soft, although not all the same, some are softer than the rest. In the photo, the dimensions are dry. When wet, they increase.
Good quality I will recommend
Everything is fine
Great quality and arrived earlier than expected. Thanks
Good product
The cleaning cloths are softest and quality as the beauty blender, excellent and consigliatissime
The store did not communicate with me but shipping was fast and product matches the picture .I’m very happy!!
I buy this sponge already 2nd time, the first time I bought it for a sample, it lasted 6 months of constant use and it's super cool, soft unreal just))) for work (make-up artist) and for myself, I recommend rampant! On the photo old and new sponge
Got there in 2 weeks! Very good, such in stores cost 700 rubles
las esperaba más blanditas pero para le precio está bien. la verde de la imagen está húmeda, crece un poco.
Very assortment and good quality. 100% recommended. Each sponge is packaged in its sachet independently.
I love my order.
cada esponja empaquetada individualmente, no en todas juntas en una sola bolsa
Very fast shipping! Thank you, I'm very pleased
Excellent nothing to say very good
I recommend they are economical but very good! I'll ask again
Soft and soft, good size, come in individual sachets, attached photo of dry and wet sponge (increases size). I ordered it on June 27th and arrived on July 6th. Wishing to try it,
Good
tx
Re-ordered! Very very perfect quality product! All OK! Very Fast delivery! I recommend store 5 *****! Very happy :) Thank you :-*
I received my order in less than a month in South Africa. The blenders are so soft and I can't wait to use them. Thank you ❤️