SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great patches, they help me with back pain. I order already the 3rd time
Already not the first time I take and all is well thank you very much!!! Recommend!!!!
The patches came quite quickly, I have been using them for a long time, they are better not. thank you very much for treating us.
Excellent, as always! Got there faster than planned.
I take the patch constantly, it helps a lot with back pain. Seller reliable.
почта России как всегда на высоте сбой в программе товар пролежал месяц на почте.
Thank you very much to the store. Recommend! The goods were decorated and delivered much faster than expected. It's fine. All good and good luck!
Thanks for the fast delivery. The patches are great. I order not the first time. At first they tried friends, sharing the package with several things. Now ask to order in bulk. Advise! Special thanks for the coupons! Recommend by %
The store is verified, I already order it 4 times and everything is fast and high quality. The guys here are honest. And most importantly, the patches help, otherwise they would not take)) Super 5 ++++
I order 5 times! Like all relatives! Helps with pain in the back.
The course is 5 patches. Each patch needs to be worn for 3 days. Break between the patches 3-5 hours. Pasted between the blades and passed from the first 3 days. Keeps well. Yesterday I pasted the second one. Let's see. Until he understood whether or not he was acting. I sleep now mostly on the back ie. It turns out straight on the patch. After the second night, the patch slightly leaked around the edges and began to get dirty. Not critical, but keep in mind. Second prosthesis after the first night. The smell of herbs, the consistency of the tread of the liquid is oil. Sleep in a T-shirt, so as not to stain the sheets. All good!
I order from this store not the first time, sending fast, the delivery time is more than adequate
Everything came quickly.
The patch is excellent, I order not the first time from this store. Very good pain relief. went as always quickly, packed perfectly. We keep it in the refrigerator.
Order arrived quickly and well packed
As always, everything is fine. I order not for the first time. The goods are in excellent condition, prompt delivery. We will still order! To the store "5 +"
чудесные пластыри... быстрая доставка
Заказываю в третий раз. Пластырь по душе. Спинке намного легче, боли прошли.
Товар пришёл быстро. У этого поставщика качество отличное. РЕКОМЕНДУЮ!!!!!!
Заказываю не первый раз. Очень помогают
хорошо
Функцию обезболивания выполняют хорошо. Проблемы остеохондроза, я думаю, не решают. Рекомендую.
Доставка супер быстрая до Москвы!
Спасибо большое, заказываю уже второй раз, мне все нравится. Пластыри хорошие, маме помогают. Доставка в Крым быстрая. Спасибо
Заказываю уже третий раз, все отлично. Рекомендую тем у кого проблемы со спиной
якість супер,швидка відправка дякую, рекомендую
Заказываю в пятый раз. Помогают, доволен, рекомендую.
ДОСТАВКА В МОСКВУ КАК ВСЕГДА БЫСТРАЯ! ЗА 16 ДНЕЙ! УСПЕЛА КУПИТЬ ПО АКЦИИ ЗА 685, 15 РУБЛЕЙ 5 МАРТА !!! СПАСИБО ПРОДАВЦУ! ВСЕ БЫ ТАК РАБОТАЛИ ПРОДАВЦЫ!!
Доставка супер быстрая
Супер! Пришли за 1,5 недели! Продавец-отвечает оперативно. Обязательно закажу ещё!
Всё как всегда отлично очень хороший продавец, заказываю не первый раз.
Заказываю пластыри в этом магазине уже второй раз. Помогают мне при болях в пояснице. Товар пришел хорошо упакован. Прослеживался до самого конечного пункта. Рекомендую.
Пользуюсь во всех случаях. Снимает местное воспаление и боль.
Good product. 2nd time buying with confident. Need to apply few patches to see results.
Заказываю не первый и думаю не последний раз. Пластыри действительно помогают,снимают отек,обезболивают,даже лечат. Покупаю маме.Доставка быстрая .
пришло в срок, соответствует описанию, очень хорошо помогает
отличный пластер уже 3 раз заказоваю помагаеть
пользовалась подобными, китайскими, купленными в Украине (китайская сетевая компания) Просто незаменимы порой, снимают боль волшебно.Спасибо!
Посылка пришла очень быстро, все отлично!
пользуюсь более двух лет. помогает.
заказываю не первый раз. не только себе. работают!!
Пластыри классные! Помогают при суставных болях. Рекомендую и товар, и продавца. Посылка пришла за 2 недели не смотря на Китайский Новый год.