SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent!!
Wax came in perfect condition. The store is good.
looks good. will add further feedback after use.
Working wax
ok
Looks as good looking! Have it still nothing tried!
I'm pleasantly surprised how quickly the goods came, already for this many thanks
All is good.
have ordered for the 4 time with this store and product came up with lightning speed this time. thanks and i will keep ordering with you and recommend this seller for sure
good
Fast shipment and shipping, packed was just in the package, all whole, the quality did not check yet.
The parcel came in time, well packed. The wax is good, but for foreign leather it does not fit me, I will use it for my feet.
It was delayed but they arrived
The three of us worked
K
Excelente, llego rápido. Igual a la foto.
Все пришло удобные полоски и воск!
he llegado rapido pero no esprimente el producto parece ser muy bueno embaleje muy bien celada
Отлично.
Haven’t tried it yet but I’ll see to it.
+
заказ пришел очень быстро, все как ожидалось, все хорошо)
заказ прислан чуть раньше обещанного срока в плотной упаковке соответствует описанию плохо что нет инструкции по использованию продавцу большое спасибо
Товар соответствует описанию, идеально подходит в воскоплав, буду дальше пробовать
Recibido, muchas gracias..
Заказываем уже миллионный раз. Качество отличное. Свою работу выполняет
доставка быстрая до Краснодара, качество отличное, отдирает все на ура, все устроило, хорошо упаковано.
Wanted to use it before writing a comprehensive review. It came in a good packaging, the tape on the cap intact, nothing leaked. Used with an electric heater device, smells good, glides on well. The ultimate test is how well it can remove hairs: it grips well and can remove even short hairs and my hair is very thick and stubborn. the only negative thing i can say is that when the bottle grew a bit cold it got stuck in my heating machine and the cap came off very easily, which means you have to be careful.
все хорошо,но пришлось каждый раз подогревать воск
شكرا للبائع خلال اسبوعين ووصل الطلب
Супер) все целое, не течёт) качество ещё не пробовала...
Все отлично) спасибо!)
Доставка в срок, отслеживается, на деле не пробовала, всё целое
good!!!
меньше чем я ожидала, но это уже я виновата. Так Всё в порядке нигде, не пролилось, Всё герметично закрыто.
очень хорошо упаковано .. работает но я еще не пробовал
я уже покупала такой, знаю что хороший
хорошо работает ,вкусно пахнет
good
не все волоски вырывает