SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Быстрая доставка. Ответственный продавец. Рекомендую
за вод за сию хуже
I love have alcohol pads handy, I always have one in my purse. Good price for allotted amount
good
Product as described. No alcohol smell. works well for what I bought it for. Reccommend store
All as in the description, it is convenient to take on the road take up little space
A little small
perfect as always
As expected. Small, very useful.
Thank You!
conforme a mes attentes, parfait pour dégraisser la fibre optique avant la soudure
good
Commande bien reçu aujourdhui le 25/03/2019.
ok++
Merci
nice
Хорошие салфетки, такие штучки всегда есть смысл таскать с собой, ситуации бывают разные.
Oh it took 3 month! Goods are great!
It came without box. It arrived in strips just like in the added photo. But it works. I like it.
Great item .Highly Recommend!!! Fast delivery ! Many thanks
excellent service+great +recommended
Great item. Looks great on. items perfectly. A+
The store has the very good service, after my own experience, the shop has the very good public praise!
Quick delivery. Good er. Recommended User. A++++
very fast service would recommend to all
a bit dry compare to what i used to, and also long shipping
Item as described, fast international delivery, recommended Estore A+++,,,
Schnelle Lieferung, Danke!
Everything is Ok.
All ok
товар не получила, деньги вернули, предложили выслать заново, но ждать по три месяца не готова, лучше в два раза дороже куплю))
Thank you, these will be very useful in my craft work.
Top! Thanks
++++++++++++++ From me and many thanks
Не пришло, вернули деньги