SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice
Napkins really liked. Well remove fat from the face, matting. The skin "breathe" begins and a feeling of purity and freshness. One napkin is enough for one use on the whole face. I recommend both store and product. Definitely I will order more.
The order came for a month. In action has not yet figured out
Really liked!
Excellent should be taken
It reached samara in a month and a half. Fat does not absorb very quickly.
All right, thanks.
Delivery 2 months, to rostov-on-don. Pleasant smell
Magic tissues, thanks for fast shipping x
The product was sent but it did not arrive. However the store was always attentive to the follow-up and always replied the messages, giving a quick solution and full refund
Very happy with the purchase. The fast shipment. It is the same as the image the product and looks good not yet given use. I recommend this store.
Нравятся эти салфетки, т.к. лицо блестит в течение дня. Мне одной штучки хватает на Т-зону. Шли очень долго, 2,5 месяца.
отлично впитывают себум, кожа матовая и естественная после их использования, обязательно закажу еще
Takes quite long time to come. But it’s really good. The store is helpful
Шло долго, не отслеживалось. Месяца полтора где-то. Соответствует описанию. Все ок.
Очень хорошие салфетки, покупаю не первый раз. Бумага плотная хорошо матирует, обязательно закажу ещё))
Buen producto
очень хорошие салфетки, запах приятный. доставка долгая, но это как всегда почта россии, полтора месяца шла посылка
Very good product with nice smell.
очень хорошие салфетки. правда, расход большой. чтоб один раз протереть все лицо нужно 2 салфетки
Все отлично! Доставка 3 недели, до Кустаная.
Посилка надійшла за 25 днів на відділення Укрпошти, не відстежувалась. Листочки хороші, жирний блиск добре прибирають, рекомендую. Дякую.
спасибо! как работает ещё не знаю
buen producto olor a te verde suave y muy bueno
Verdaderamente quita grasa de la cara, no se si servirá de algo, pero quitar, quita y llego en quince días
хорошие салфетки, хорошо впитывают
Заказ шёл 2,5 месяца, но дошёл в полном порядке
Works like magic. very good thank you
Шли больше месяца, качество хорошее. Блеск убирают и пахнут приятно, зелёным чаем.
Салфетки отличные. Очень плотные, не рвутся в руках.
вроде неплохо матируют.но в местном магазине покупала примерно за такую же стоимость такого же качества, не вижу смысла ждать 1.5 месяца, скорее всего не буду заказывать больше.
хорошие салфетки, убирают блеск
работает, приятный зелёный запах, наверное чайный.
Realmente no los he probado, cuando los pruebe completaré mi reseña, pero tengo que destacar que me ha llegado súper rápido. Una semana. Felicito al vendedor y al transportista. Buen trabajo.
Очень долго шёл товар, но всё же мне очень нравятся эти салфетки))) рекомендую к заказу! Пахнут зелёным чаем!
ok
Excelente