SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Well exfoliate the skin, but from rough calluses do not save.
Ok
Excellent socks, I order not the first time from this store. The seller is always in touch, the goods are quality.
The order was a month. everything corresponds to the description.
October 23 made order 14.11. Arrived in a mail. Tracked all the way. We order not for the first time from this store. With the seller did not communicate. I recommend both the product and the seller.
Suppper fast deal!!!!
I ordered a second time, again pts fast delivery to st. petersburg 2 weeks of all, socks even last time liked, work no worse than sosu, well, maybe a little weaker
Thank you for the product, then write off when i check how the mask works
All very good
I ordered many times, the quality is excellent! This time came in a beautiful package, thanks to the store!
отличная вещь
Носки отличные, все работает, т.к. не первый раз покупаю, беру сразу много для всей семьи!!!! Были не большие погрешности в заказе, но продавец решил все проблемы!!!! Доставка правда долгая!!
замовляла 26.03 прийшло 10.04 .всім задоволена цей товар перевірений особисто мною на мені ж продавця рекомендую
Покупаю второй раз. Отличная штука!
шло долго в этот раз, 2 мес, но пришло все целое , с надписями. спасибо
Bom
Шло долго долго - 72 дня. Упаковано хорошо. Описанию соответствует.
отлично! работают! быстрая доставка
Спасибо огромное
доставка месяц. в посылке 10 пачек, заказываю второй раз.
Beautiful!!
Super!!!!!! Не верил, что картинка реальна, но это действительно так!Буду заказывать ещё!
Produto muito eficaz. Recomendo.
ha llegado en 10 días, voy a probarlo
Заказываю второй раз, все отлично
Берем не первый раз(и даже не второй). И этим все сказано.
наконец-то дождалась. продавец очень ответственный. спасибо вам огромное
Все отлично! Спасибо!
большое спасибо! доставка быстрая, курьером!
colis conforme envois rapide en France! Merci
с продавцом не общались. доставка до квартиры.
отлично.
заказываю ее в первый раз. носочки хорошие! продавец как всегда отправил быстро и заказ пришел за 10 дней! все как всегда оперативно! товар и продавца рекомендую!
Super