SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love these, second time ordering. Put them in the fridge before using for the best results
צהיעמל
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Very nice the results!
Fast delivery
felt great
Great
Well received but not yet tested
cheers
I just received them and tried them right away. The difference is not obvious but there is clearly the best (the photo where I have the skin a little pink being the second photo after applying patches and facial care). It's good :)
Goods have arrived safely.
All is well received
Everything has come well. quality is good. i advise the store.
Delivery 2.5 month. very dodgo.
Great quality product
Perfect!
Got it
nevyzkouseno
Excellent
Patches are cool. I was sent two different transport for some reason. Order was 10 PCs, total came 20 PCs Seller thank you))
I adore you! Indispensable
Came quickly, like not bad
Very good product
Good To see if it's effective
Quick delivery of goods - perfect!
Very well packed, within 3 weeks. This is my second order have it tastedThe effect very good. Can I recommend. Thank you stores⚘
Quality products, fast shipment, great store.
To continue testing them, to have if they do effect
This is the second time I ordered these masks. I like them.
ok
An excellent product for eyes, wrinkles, relaxation, very effective!!! You can order, thank you very much to store
The goods came earlier, thank you. I tried 2 times, I can not say super, but it's a good little plucked. Clach is not dry, kept for 30 minutes
Very fast delivery by Courier
Mask is good, moisturizing, not dry.
They work good, sting a little sometimes
Delivery is fast. in work already tried-well moisturizes and smoothes the skin. Thank you store.
Good product
Товар пришёл через 1,5 месяца. Упакован хорошо. Заказывала 20 штук а пришло 19.
Sent fast
Looks like a good product missing test it takes a little while to get there
very good
The parcel went for more than a month. The store is well done and communicates and extends the protection of the buyer.
Arrived fast. Produced as in the pharmacy. I will test and come back if it works.
Реально работают!!!
Came without a box, a pair in individual packaging. I haven't used it yet.
I don't know the allergy yparmi but the geneli is in kind use the icing sheep :)
All very well
Everything came by registered mail. Thank you!
Super products
Everything is fine, as in the description, thank you.