SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
good product
Class, thank you, I will order more!!!
Lovely mask.
Kupuvav at once with the most important goods. Stan idealniy. Colagen is in the warehouse, in the winter, in the roslini and in the gold. On the podharunok-no more. Appendage up to 2022r. Review for 1D! China Post registered air mail, then the store sent eems-CE Zhi-62d U обobl-IMHO, AliExpress shipping Bula B shvidshe! Having asked the producers of zakhist-seller having sold as much as 40D)) track on China and on Ukraine on the site ukrposti.
Slightly dry and tough, not very good. i took others much more pleasant.
Good patches, but thin tear, if not carefully pull them out, and so all the Hood
Amazing!!
Cool! Come all the whole, thank you!
Came in a normal package all whole, liquids a lot, I will try, I recommend.
Thank You
I buy the 5th time, they really work!!!
The order very fast to arrive. I'll leave evaluations as I try the patches.
Patches are so soft and nice to skin.. I like it very much. It is very convenient to take away, and have a good size. Thanks
I order not for the first time. Great. Quickly remove traces of fatigue + do not slip. I pre-hold in the refrigerator.
Delivery 3 weeks. All whole, not yet tried
Excellent product, I order not the first time
I charm them, I will order more
Come on, it's okay.
Everything is OK, packaging is good
Sería de agradecer un folleto informativo en papel, porque lo impreso por el dorso de las bolsas, es imposible leerlo, letra muy pequeña, sin contraste y con faltas de ortografía o errores de impresión. En cuanto a su eficacia, no le he probado aún. ____________ A paper information leaflet would be appreciated, because the printed on the back of the bags, it is impossible to read it, very small letter, without contrast and with misspellings or printing errors. As for its effectiveness, I haven't tried it yet.
Perfect
The goods went very long, came with a marriage, in the photo you can see. Do not recommend
Finally got her patches. When I saw that the parcel was already in the post office, I waited for the notification. a week later I went to pick up, and did not wait for the notice... oh, this "high-speed" Post of Russia!
The product is excellent. We take not the first time. My wife likes it. Delivery is fast. Thanks to the store.
Delivery is fast. Thank you!
High quality great items
It was 2 months, everything corresponds to the description.
It came quickly. Wife is happy.
OK
Thank you very much
I order not for the first time. Definitely-yes!
Arrived in Krasnodar territory for 2 weeks. tracked. not yet tried.
The goods never came, the store returned the money.
Muy rápida la entrega del producto ya lo he utilizado y me parece regio
Заказ получила. Спасибо.
Very fast! Thank u!
доставлено не очень быстро,но все в сохранности,ничего не порвано..спасибо.
Хорошие действенные патчи.
all ok thanks
Good. As described.
товар шел оооочень долго. результатом довольна. кожа подтягивается и становится светлее.
demoro en llegar.. ahora los probaré
Спасибо посылка пришла всё хорошо.
thank you!
Exactly as appear!
Пришло всё в целости и очень быстро (28 марта сделала заказ, 22 апреля уже получила), трек отслеживался!
Ok!!!
заказываю второй раз, всё отлично.
Заказываю для подруги. Она довольна. Шёл три недели заказ до Стамбула. Упаковано хорошо, ничего не повредилось
Соответствует описанию, хорошее качество. Corresponds to the description, good quality.