SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Like the promised, is my second purchase
Good brushes, soft and good to use. Still can't talk about the durability of them.
Very good toothbrush! Fast shiping.
Each in the box as the picture
Very good, i recomend congratulations!!!
Arrived in good condition, no issues. Shipped fast! The toothbrush looks exactly like the picture. Very happy!
Glad to buy more
Good toothbrush. Rapid consignments
All OK
All very well, I love them!
Goood quality, each individually wrapped
Thank you very much! Thank you!
AMAZING
Perfect!
Very good I recommend congratulatory!
Good Quality, am impressed.
2nd time buying, just wish there was less plastic packaging around the eco friendly brush! Maybe consider sending in a cardboard box instead of in 2 layers of plastic. Also not the brushes are also individually wrapped in plastic (I assume for hygiene reasons) but I know some won’t like that either. Thanks
It's okay.
Good brushes. Пользуюсь has more полугода. I change the brush once a season
Very fast and all individually wrapped
Ordered 23.09, received 12.10. When the store chose a simplified shipment, i strained thought well to wait again 2 months, but no seller molodchinka quickly sent me. I'll order brushes from him now. The brush has a fairly stiff bristles (i think that this is average stiffness) suitable for me, last time i ordered from another seller there was too soft.
thank you store!
Thanks to store for the goods and fast delivery
Excellent brushes, as expected
This is the second time I bought from the same store
very good
Consistent with the product shown. Very soft and thin, recommend
Very comfortable brush
amazing, quick and fast, good quality
Loved, a pity that comes packed in plastic bag. Is the only defect.
Arrived in NZ really quickly thank you.
Viskas Kaip photo, typewriter man Jie Labai mazyciai Kaip vaikiski.
The only bad thing is that they all camo wraped in plastic.
están bonitos aún que la cabeza es pequeña, llegaron después de 3 meses a México
Very good, i recomends. Congratulations!!!
just as described
Envió rápido, vienen en cajitas individuales, identicos a la foto
прикольные и очень быстрая доставка!
Pinta bien. Cuando los pruebe comentaré más.
Buena puntuación
good quality
Средняя жёсткость, но вот вкус дерева во рту как то не радует
excellent store
Fantastic colours. Eco friendly instead of using plastic handles
прилетели за месяц. все гуд..но они такие мелкие...головка с щетиной меньше, чем у обычных...как будто детская. лучше не хранить в мокром стакане- плесневеет. чистит отлично.
Excellent
Macias e muito boas. Bambu bonito e bem feito. Amei. Infelizmente vieram embaladas no plástico, mas a caixinha foi sensacional. Eu pedi sem esse plástico da terceira foto e mesmo assim veio com ele. :( tirando isso tudo certo.
Very good!!
Ok
good