SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything corresponds to the photo and description. I order products from this store for the third time the quality of the products is good. The seller each time lays a cream probe as a gift, thank you. There were no problems with the goods and delivery. I recommend and with pleasure I put 5 stars
Track without tracking. Drove 1,5 months. Corresponds to the description.
Came for a month. I order not the first time. I like the goods.
All Super
Quick access
Excellent patches, work well. I bought on sale 5 pairs for 113 rubles, for this price work perfectly.
Patches came in about a month. According to the description coincide, the result did not notice
Excellent patches, walked a month and a half
Effect did not notice
The product corresponds to the description, its functions perform-puffiness removes, cares for the skin. In general, patches are similar to korean, no worse, and on money cheaper. Shop recommend-professionals. I order for ali only from may this year-a beginner, so in one package there should be 14 positions (do not do this), as a result of one gel was not enough. The store immediately agreed that it was his mistake and after 4 days sent the missing goods, as expected with a track number and a photo of postal receipts. The parcel to odessa was 17 days, the track was tracked all the way. If you order the cream as a gift, you need to agree with the seller to pack better. Almost all the boxes are crumpled.
.
Item not tracked, delivery month. Excellent patches❤️
Patches came in more than a month.
The parcel did not come, the money was returned.
Patches have not tried yet, but they walked almost 4 months
Waited, waited, and the goods did not come, the goods were at a discount, maybe they did not send it at all, the money was returned in dispute.
Fast shipping. Cream as a gift.
Delivery month in rb. i like. I take 3 times already. Cool.
Thank you! Before m.o. was a month. Corresponds to the description. Everything is intact.
It came quickly, in less than a month in astrakhan. Everything corresponds to the description, as a gift the plugs were put)
The goods did not come, the money was returned
Great. Fast shipping. On action i will write later
The goods did not come. Waited 3,5 months
I love it.
I really like to use this product i buy not for the first time... the result is satisfied... fast delivery... Well done store excellent work... thank you very much... i recommend to everyone...
До мо шла месяц и неделю. Соответствует описанию. Все цело. Патчи нежные, приятные, нейтральный запах, приятные на ощупь. На глазах держатся отлично. Мешки убирают.
Не получила. Продавец вернул деньги
blijft goed op zijn plaats, nu nog het resultaat.
Доставили на дом службой CDEK. Внутри пакетиков много жидкости, прям переливается туда-сюда. Думаю, одного хватит на пару использований, если после использования вернуть назад и герметично закрыть ) Можно их держать в холодильнике, интересно? Очень эластичные накладочки. Ложатся плотно. После наложения под глазки я почувствовала какой-то слабый согревающий эффект. Лёгкое покалывание. А потом вроде бы и охлаждающий )) Продержала 15 минут. Пальцами на коже чувствуется пленочка после удаления. Кожа гладенькая.
Очень освежает лицо, очень понравилось, доставка быстрая! Продавец молодец умничка!
Патчи фигня, вообще никакого эффекта от них увы... постоянно сползают, рвутся и просто бесполезные
i got a small cream too super thank you
Dostawa w ciągu dwóch miesięcy. Działają rewelacyjnie. Polecam.
нормальные.
Заказом осталась очень довольна.
маску для глаз получила, использовала 1 раз, эффекта пока не разглядела, но за доставку ставлю 5 звезд, продавцу большое спасибо за маленький сюрприз!
Быстрая доставка, хорошая упаковка, все оригинальное. 2 пробника крема в подарок.
Отличный товар.
Очень довольна
ни о чём, разницы особой не заметила
Хорошие патчи. Заказывают не первый раз. Доставка 3-4 недели. В подарок положили пробник крема. Спасибо продавцу!
Доставка три месяца. Трек не отслеживался. В остальном, товар рекомендую
патчи шли почти три месяца...посмотрим какие они в действии....
5 пар. Пользовалась в первый раз. Эффекта как такового нет, побаловаться пойдёт))) не отслеживалось, шли долго.
El producto era igual a la descripcion.
Как говорит жена, очень приятные в использовании. Но видно, что припухлости снимает.
шли почти 2 месяца... еще не пробовала..
все норм.
доставка 1.5 месяца, размер и упаковка хорошая