SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
love this... will definitely buy more
they are pretty good. they are very pigment and I started to use some as liners and eyeshadow. they worth every penny. ❤️❤️❤️
Very nice
Really good colors. They feel kinda cheap and the lip does not last long. That being said they’re very pigmented and smooth
مركؤخسخسهفسخؤخيهيخبخبهفيمغؤمنيخغبكبحبح
Delivery in 10j
they are nice and pigmented
Super Color
Très bien
Olivtsi did not come to school Buli Garno packed, Garno small. I went to the ground for 3 types. And colory dugé garnya
Very good. Arrived fast and in good condition. Fully as the description.
great colors!
I liked it
אחלה shades
parfait
perfect. just as described
Bon produit
thank you so much to the store , I received my package today
Very cute
As pictured very good
top
Did not come, but the money was returned, the booth looked for in other stores
Too beautiful just the pink colors are ugly
Pencils are soft, there are all the necessary colors, I recommend
Very soft and smooth on the lips..Mom approved too
By tried again
Better than I thought. Very good quality-price. There was No need to contact the store.
The colors are not the same as the top but still very good
The colors are not bad .
nice
parfait
one month and two days for the package to be at the mail IT TOOK FORVER
perfect in every way
Don't talk to the store. Good product
parfait
I got here early and in very good condition, good to pigmentation
Good pencils and a nice pallet! Shipping fast.
Really cool all the colors are there
very accurate thank you
Je valide
Cute the colours stay on for a long time
like it
Tolle Farben. Empfehle es sehr
Looks exactly like the picture but it’s kinda hard like a coloring pencil. But it applies really good:))
merci recue
Assorted Colors very good; I arrive fast
Ürün sağlam paketlenmiş fotoğraftaki gibi
They are looking very good.
Me encantan! Tal y como se describen y se ven en más fotos. Los recomiendo!!
Lindos colores.