SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Try it once I washed my teeth with my toothpaste then coal but I redone a toothpaste brushing to finish removing the black. It works. Thank you Delivery quite long but the deadlines are respected.
Good product
Great item! Came in several layers of soft protection. The jar was sealed in a film, the inside is a little powder, but as promised. Be prepared for the fact that when cleaning the powder will be everywhere (it is very fine-dispersed) until it is unclear whether it whitens or not. Ordered 13.10 came 22.11
All OK, thank you
waited for so long
Good
Ok
Very good, took a while to get arrived in perfect condition.
nustiu cum e ca și calitate dar a ajuns foarte greu față de alte produse
Exact
Excelente
In the jar so little, a teaspoon about. How whitens did not understand yet. Enamel teeth, probably, powder can be scratched well.
Fine, i'll try to add
The goods did not come, money after dispute returned
OK, I received the items.
It doesn't work if, i notice they look the same
Perfect thank you
OK, thanks!
Arturn and if))))
okay
It doesn't smell bad, pee brought very little
I've noticed the results already!
ok
good
❤
Delivery to moscow a little more than a month. Volume is not full jar.
The jar is almost empty, although sealed in a protective film.
The goods did not come :( (
nickel rapide merci
The goods in the box are not enough!
Bien
Very o.k.
Merci
very nice
Fast delivery
Reçu très vite même pas 20 jours à essayer maintenant
Love it!
Товар пришёл за 2,5 месяца, хороший
чистить страшно. черного цвета масса очень мелкого помола)
порошка маловато но чистит хорошо
огромная банка и чуть-чуть порошка на дне.
хороший
Спасибо продавцу за товар и доставку! Товар отличный! Благодарю!!!
Arrived fast 2 weeks, but I haven’t test it yet!
trusted store same as described
Посылка не отслеживалась. Шла больше двух месяцев. Пока не тестировала порошок. Упакован хорошо был, ничего не просыпалось.
i like
Slow delivery but a good, satisfactory product.
productos Exactamente igual a la foto llegó un poco tarde pero en general bien nunca recibí contactacion con El vendedor
ерунда эта пудра только испачкался весь