SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I tried it, I think I need to use it after the bath.
Good tool
Very good
Average
The goods are good, everything came well quickly I'm happy!
9
Dank u
Came to the Kemerovo region somewhere in twenty days. The quality of the goods is good, not counting the chip on the nozzles, but it is easy to clean.
It seems to work, but not very
Thank you. The goods came quickly about 2 weeks. The quality of the goods is 4. since there are burrs on the base of the spiral. And it was possible to make the tips longer.
It's all coming! With the task of cleaning copes successfully!
So.
Arrived quickly
The description corresponds to the product. It was just over a month.
Went madly for a long time in Ukraine... but the goods are satisfied!
All yak in the inventory, dyakuyu)))
Thank You
Useless thing. I do not recommend.
The goods came without damage. Corresponds to the description. Seller recommend
true description, Thank You
Not sure of usefulness
It came intact. It was a month before Rostov. Untraceable parcel. Quality is good. Not checked yet. Seller 5 points.
Exactly what in the Description promised was. Quality the Price accordingly but my view perfectly sufficient! Meets its Purpose.
nice.....I love it
Thank you!
Gorgeous
Thanks for fast and high-quality delivery! I really appreciate this!
Fig knows whether it works or not, because the handle is thick,-do not shove))) Well, it's scratched. It is necessary to modify the file and maybe then there will be norms.
It came quickly everything is fine
Not yet tested.
Until i tested, it came in a month in a box. Silicone tips
Fire
Но доставка долгая, в Краснодар 50 дней
быстрая доставка, хорошо упаковано
Спасибо! ...товар полностью соответствует описанию!
Спасибо))) дождались!!!
Ехало ровно три месяца, в остальном нормально. Спасибо продавцу.
Пришёл за пол месяца и всё цело, только один очиститель был недоделан, но качество товара это не меняет
всё круто))
Деньги вернули это радует , а так товар не пришел
Как на фото. Огромное количество насадок в комплекте. Продавца рекомендую
шло почти два месяца
Всё отлично, товар соответствует описанию
ок
Заказал по пьяни, что даже не помню как. Оказалось хорошая вещь. В комплекте идёт много селиконовых насадок в виде буравчика, которые можно помыть. Уши чистит хорошо... Вставляешь и крутишь...
Пришло недели через 2 после того как закончился срок доставки. Заказал 6 февраля пришло 22 апреля. Адрес был указан не полностью, был указан город и улица, а номер дома и квартиру не указали, спасибо Почте Россия они сами мне позвонили по телефону и сказали, что пришла посылка, но куда ее доставлять они не знают так как не указан дом и квартира. Товар соответствует описанию, насадки из мягкой резины.
нормальная вещь
Всё отлично. Штука действительно удобная.
Посылка доехала за 1,5 месяца до мск. Пользоваться боюсь! Не ожидала, что они такие длинные)))
Ну так себе.