SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The heel was very thin, the comfort with it did not feel, the adhesive base quickly stopped acting and it constantly slides, deformed, have to constantly correct. I do not recommend, useless thing
Long delivery
Все отлично, беру второй раз, мама довольна
Helmet in general as usual, came in time already ordered such used ordered more high-quality. I put five stars to the store
The store is sociable, responsible-sent the order within 24 hours after payment. But as it does not rarely happen-the post of russia lost the parcel! Money returned!))
The product corresponds to the description. The store is very satisfied, the goods were sent quickly, although the goods went for a long time, but still came, so i put all five.
Corresponds to the declared
좋아요~~^^
Уже был решен спор в мою пользу, когда доставили товар. Продавца рекомендую. В деле ещё не проверяла.
ok
Вск хорошо
Livraison rapide
отлично
товар шел долго,но он пришел)))спасибо
отлично
great for heel pain
very good
Recommended store.... thanks
заказ получила очень быстро,через две недели.по удобству-приятная штучка под пяткой.а облегчения в боли пятки я ещё не поняла.
получил. спасибо.
Muy bien
As described, arrived in time.
Llegó a tiempo. Buen producto y muy cómodo. Precio justo. Yo peso 80 Kg y No se deforma. ********** It arrived on time. Good product and very comfortable. Fair price. I weigh 80 Kg and it does not deform.
very good. thanks
bien
Son muy bajas pensé que eran más altas
Доставка чуть больше месяца. Стельки как на фото. Как будут носиться,пока не знаю.
سلام السلعة وصلت رائعة شكرا لك
corresponde con lo indicado, no es tan alto o gruesa la plantilla, super comoda.
Очень хорошо
igual a la imagen, cómodas
The product is right and the quality is ok
work great and thin enough to wear with heels. have 3 pair
подпяточники пришли. с виду отличные. в деле незнаю. покупала мужу еще не опробовал.