SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
the package didn't reach me. money was returned
The order came in 5 weeks. Silicone is soft, no discomfort when wearing. Let's see if... Later I will add a review. Seller thanks!
Shipping 20 days to Almaty, item arrived in good condition
The item is subject to its description, delivered in advance.
The order came, but it was very slow...
I really like it when the corn on the finger without it I can not walk! I order not the first time! I recommend! Came quickly
The goods came for a month and a half. The product corresponds to the description. The material of the goods is very soft. There's a slight smell. I did not communicate with the store. The goods sent quickly.
Genial
Très bien
Perfect!
Ordered together with a friend. After use i will add feedback, arrived intact, hope will help us.
The goods are good. Thank You
Ok
Let's experiment
It came within a month. not the first time we order from this store. quality is good
What you need. Thank You
Ok
Excellent
Good stuff
Transacción satisfactoria
Еще не пробовала. Очень мягкие. Даже не знаю, будет ли от них толк. Товар продавец отправил на следующий день после оформления покупки. Пришел заказ быстро.
товар не пришел,хотя уже заказывала ранее,продавец вернул деньги,все равно ему пятерка,т.к.доставка не отслеживалась и от него не зависит
Conforme a la description
заказываю не в первый раз эти штучки для мамы. ей нравится. один минус- доставка почти 2 месяца
Everything as described, i'm happy cuz my mom loves them.
Спасибо продавцу! Товар больше подойдет на ступни, на который ранняя стадия искривления пальцев.
Хороший продавец, качественный товар, быстрая отправка, рекомендую 5*****
Товар точно тот же, что и на фото. Отслеживать не пришлось - магазин взял на себя эту функцию, постоянно сообщал на почту, где моя посылка. Сервисом магазина очень довольна, товар отправляют сразу же, сами следят за ним. Спасибо магазину за качественную работу!
даставка 1 месяц спасибо
Super schnelle Lieferung, extra weich genau wie beschrieben
Мягкие, удобные!
заказ получила быстро.все хорошо.Не совсем подходит для меня,но это не вина продавца.Ходить долго больно,т.к нет расстояния между вторым и третьим пальцем. возможно нужно что-то другое.
Good store,fast delivery.Thank you
очень долгая доставка