SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came in the work did not try
Very small thing
It came before the deadline all is well :-)
The goods received. Seller thanks! I recommend to buy.
Magniti class, rivnenki, without podryapin, duzha strong, timid black. Delivery is less local, I'm pre-satisfied, I recommend
Good magnet. Tiny only such at all)
Super! Thank You
Strong but small magnet
Looks small. Hopefully works good. Very fast delivery. Thank you
ok
Super Mega powerful magnet
Megnytic is very small but mossy
The magnet is generally small, thought more will be
Magnet did not come, the store returned the money
quality goods. great packaging. fast delivery. I recommend
приехало за месяц. трек номер левый.
быстрая доставка . и пробую добавлю отзыв
Продавца рекомендую
Магнит пришёл быстро. Спасибо.
заказ так и не пришёл. деньги вернули.
exellent
малюсенький, но мощный
Не отслуживалось от слова вообще. До сих пор в статусе готово к отправке не смотря на отгрузку. Кстати положили прямо в почтовый ящик. Качество хорошее, магнит мощный. Жене понравился. Рекомендую.
Заказ пришёл очень быстро. Спасибо.
очень маленького размера
товар не пришел, деньги вернули
Обратите внимание, что магнит совсем крошечный
спасибо
потом попробую,отпишусь
Мне очень стыдно перед продавцом. Я открыла спор, мне вернули деньги и я получила магнит. Хотела вернуть деньги продавцу, но он отказался и подарил мне магнит. Спасибо ему огромное. Сам магнит размером как и описано в магазине. Упаковано красиво. Мпгнитит ребром. Полоска хорошая получается. Если не удобно кому в руке держать я пробовала на пушер прилепить. Но мне удобней рукой. Спасибо продавцу за честность и отзывчивость
доставка, крнечно подкачала. все сроки уже вышли.
спасибо большое,магнитик очень хороший, рекомендую!
The store is very kind and helpful, the parcel had a big delay but they tried to help me!! Thank you!!
.
маленький, но ещё не использовала
ok
пришло все очень быстро ,свои функции выполняет.