SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good quality, I take constantly, every year for 2-3 pieces. It was a month in Siberia. Thank you very much, I will still order, packed well, everything is whole, in separate bags.
Normal, but I couldn't collect my hair. I need someone to do it. Send her granddaughter, she will be done.
Great hairpin, everything is fine. Delivered quickly! Recommend.
All as in the picture! I did not understand how to use it yet. A long order went. But in general, I'm happy! Thank you store!
Very comfortable thing
The goods did not come. Money returned
Super
Shipping within the specified time frame and the product as seen in the photos.
Not come but returned the money
Product fits to the description, fast delivery. Thanks to the store!
Great item
Thank you! Delivery to St. Petersburg 1 month. The price of 11.11 was higher than on the day of receipt. The store should not trust. :(
Went a long time. Goods didnt come. But it was a good store. Wrote me. And sent money back. Im just very sorry that no goods. 5 points to seller.
All as in the picture. thanks.
ok
these are great for my ballet bun. pretty good quality
They didn't get me but the store is communicative and honest, he gave me back the money.
It's very important to twist your hair, it's easy to get upset.
Quality like nothing, did not try to use yet, I do not know how, but it seems to my hair long is too small,
Fully corresponds to the description.. Quality is good. Thank you
Very tough. From the circle to the flat stretched with difficulty. I haven't tried it yet. I'm afraid I can not twist it myself.
I order again. Quality is good. Keep your hair well. I recommend
ok
Like the pictures, i like it :)
It's a beautiful thing! The bundle almost immediately turned out, and I went with him all day, even forgot about it, so convenient. The quality is excellent, the threads do not stick out anywhere, looks good. Straight recommend, cool thing!
Okay.
All as in the description. Came in 1.5 months. Opens with a click. The hair has not yet tried. But I think it will be good, it closes with a click.
I order a second time, but not from this store. The product is as always good, this time I ordered even two things. I waited for discounts on them.
Thank you.
Delivery month. Put it in the mailbox. It's okay.
Come on time. The quality is excellent. Hair holds perfectly. I advise
Come on time. The quality is excellent. Hair holds perfectly. I advise you.
Great product… I can't more help it
Классная. Волосы держит хорошо. Рекомендую
chulísimo y muy rápido en llegar
Bon produit. Merci!
Мне понравилось. Но очень очень долгая Доставка .( это большой минус .. продавец не всегда отвечает .. заказала 27.02, получила 22.04! Товар хороший. Волосам вредить не будет ) хорошо держит .
Отличная заколка, не в первый раз беру
thank you sooo much....
parfait
The purfect hairbun for my little ballerina!
Good
трек не отслеживался . посылка шла применно месяц в Израиль. идеальный аксессуар для гули ))
Классная заколка. Пучок получается аккуратным. На ютуб есть видео инструкция, как сделать прическу
До Спб шло 2 месяца. Качеством довольна, теперь научиться бы как эти пользоваться
классная штука
Классная штука, пришла за месяц, держит крепко
пока не совсем понимаю,как закручивать. Все в точности. Продавца рекомендую, а почту России не очень))
товар пришел соответствует описанию спасибо
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