SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived in go time and condition
Excellent!!!
Verry good quality! Thank you for small gifts!
добротная расческа. замечательный тканевый чехол в комплекте
Отлично. В комплекте щеточка для чистки
Great deal, the goods came quickly and very well packed, will come as a good gift for a woman. Thanks for the extra gifts.
Щётка роскошная - я влюбилась в неё с первого взгляда! Выглядит шикарно и добротно. В руках держать приятно, дерево гладкое, массивное - ощущается приятная тяжесть, с лёгким приятным запахом )) Щетина натуральная (проверено), держится, вроде, хорошо, не лезет (посмотрим, как позже будет). В комплекте гребешок для чистки. Трек отслеживался полностью до домашнего почтового отделения. Я немного волновалась из-за маленького срока защиты (месяц +неделя), но посылка дошла до Приморья за месяц. Упаковка основательная: сама щётка в мешочке, мешочек в картонной нарядной сумочке, сумочка в плотной картонной коробке, коробка обёрнута в пупырчатый упаковочный материал и в таком виде помещена в почтовый пакет. Подарок получится достойный - если кто с этой целью присматривает. Продавцу огромное, сердечное СПАСИБО и процветания в бизнесе!!
Это суперская расческа! Выглядит очень дорого, хорошо упакована, стильно. Для подарка хорошо будет тоже. Единственное она не очень большая по размеру.
Потрясающая расческа из натуральной щетины высокого качества, лучше вы вряд-ли найдете. Корпус из качественного прочного чем-то напоминающего слоновую кость дерева. Пахнет очень приятно (чайным деревом). Сами щетинки жесткие закреплены непосредственно на деревянном основании расчески. Приходит в красивой, приятной на ощуп подарочной коробке а так-же в красивом мешочке с затяжкой. В комплекте есть специальная гребенка для очистки расчески от волос. К покупке однозначно рекомендую, не пожалеете.
Passed, packed in the highest class, heavy, made of wood, bristles hard .. Big minus electrifies jadren
It's a nice and beautiful brush. Thank you so much the store.
Chic comb. Made of wood. Natural bristles. Included brush for cleaning brushes.
Brush corresponds to the description. Was packed in a gift box and paper bag.
Thank you very much for such beauty! And it smells awesome! Arrived all the whole, not remembered and also the delivery time pleased
Did not come, money returned, wine delivery, so 5
The goods delivered well packed. Massage was less than I thought. Thick hair does not comb.
Thank You like and was well packed am congratulations
Very cool comb! Smells very cool, but a little less than expected
The brush came within a month, in a gift box, with a small comb. Excellent brush, the quality is good, but thick hair does not comb at the roots. But it is amazing combing along the length, especially good for porous, like my hair.
Excellent product and very quick delivery. Highly recommend
This hair brush is absolutely beautiful. I love the smell of sandalwood. Very smooth finish. It came with accessories. ( a rake, a bag, and two shower caps? ) Very neatly packaged. Professional store! I am excited to use this hair brush.
Super brush. Bristles are not stiff so very thick hair will not scratch, only smooth. For not very thick and short combing is a pleasure.
THE product is according to the specified very good quality
The comb is very good! Perfectly combs hair. The order came for three weeks in kazan. The store is very polite. I'm happy. Thank you!
Very good quality. I really like the wrapper, as it's for a gift and it's very presentable. Fast shipping
Excellent comb. for italy came in a month