SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product came quickly, I do not use it yet, such as in the photo.
Arrived all right
I'm very satisfied
The ball lowered for a broken bulb for blades, did not transfer the transportation, apparently, the usual package in which the goods were packed pumped...
All as in the description, in the work I tried the thing cool, though the blades are enough for 1 resins. In general, everything is fine, I recommend!
Great thing
All compatible with description, shipping to Poland in the month. Included spare blades, tweezers and manual in English. Thank you and recommend.
Thank you. Everything seems ok.
Works
Everything is accurate and high quality
As in the photo. I haven't used it yet. Delivery more than a month.
OK spokojnost odporucam
Everything came. Thank You
Top
All perfect .....
Ok
Everything is good.
It came in good quality, only for a long time.
The pen came quickly. Until i tried to work for her. I did not communicate with the store. i will add a review after the sample)
Everything came without damage thank you
The product corresponds to the description. Seller recommend
It was a long time, asked to prolong the protection, he lived, the goods came.
The product is fully consistent
The goods are delivered in less than a month, everything works, everyone is happy. For the first time inserting the blade deeply pushed and it broke in half-be careful.
Super
The order came very quickly, thank you
ok
It came very quickly. We need a good skill.
All OK..
Until i tried i do not know
Super jestem zadowolona.
Dobrze zapakowane i szybko dotarło.
Exactly as pictured! Fast Shipping!
Все супер рекомендую к покупке. Продавец ответственный
Отличная для насечек)) но походу быстро лезвия тупяться но это не точно, ещё учимся...вот эти полосы зделаны ими лезвиями в ручке
Еще не разобралась как он работает, детям было больно (
Полностью соответствует описанию. Не отслеживался
Все норм, осталось проверить, как работает
пришло всё нормально
@@@@ everything perfect. Very nice
Teşekkürler ürün elime geçti
Заказала 30 марта 2019. получила 11 апреля 2019. товар соответствует описанию.
Ok
good
Пришли, пока не пробовали
genial
Работу свою выполняет. но надо приноровиться. Цена за такую фигульку явно завышена. Обычный карандаш и в отверстие вставляется лезвие- вот и все! Доставка 2 месяца.
Excellent value, thank you.
ok
всё пришло ,но ещё не опробовала.