SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product exactly as the picture Fast shipping Moving the finger not felt at all
It came quickly
ON TIME , AS DESCRIBED
Everything is fine, as in the picture!
Everything's fine. The goods arrived on time. Quality-fire!
Fast shipment, track fully tracked, packing standard. Before Kemerovo the parcel flew for 3 weeks. Visually not of poor quality, even almost no smell. What will be the therapeutic effect-time will show
ok
This thing is universal-fits both on the left and on the right leg. Everything is done well, inside everything is soft, pleasant to the skin. Perfectly fixed. Everything matches. I recommend this product and store.
Great!! It works so far
very good
Delivery to moscow month. Thank You. So far it is not very clear how to use.
The goods are as described. The parcel was almost 4 months old, but the main thing is that it came. This is due to the problems of our mail.
Excellent product. I recommend them
Ordered a second time, everything is fine.
Corresponds to the description
The device corresponds to the description, it came very quickly. Thanks to the store.
Exact product to requested and good delivery time
Very fast shipping!
The goods came very quickly!
Haven't tested yet. Tq store. : )
produto igual da foto muito top veio rápido para Brasil gostei
долго шёл
Большое спасибо! Быстрая доставка, товар соответствует ожиданию
Llegó exactamente como debía, por ahora no siento que funcione, pero debe ser porque ha pasado poco tiempo
быстрая отправка и доставка.
Продавцу спасибо! Все хорошо.
Great delivery. Item as described.
класс.спасибо.5+
супер
dokladnie TAKIE SAME aparaty do kupienia w sklepie orto za 80 zł/szt, tu kupiłam za 6 zł /szt! Jakość bardzo ok, lekkie , WYGODNE! Na noc i na dzień. Bardzo szybka wysyłka! 2 tygodnie i mam :) POLECAM! :)
Прочное. соответствует описанию.только получила и надела, насколько эффективно не могу сказать.продавца рекомендую.
only two weeks delivery to Austria from China
quick delivery good quality product
Заказ пришёл быстро и хорошо упаковано. Продавца советую.
منتوج مريح
хорошая но при давлении на кость натирается мозоль (
Пришло в Молдову за 3 недели. Начали испытывать. Как будет результат, допишу.
just arrived, fast service, I hope this helps. all carefully packaged, just as described.
chegou bem e dentro do prazo
В хорошем состоянии, только воняет.
С продавцом не общалась. Товар соответствует описанию. Упаковка герметичная. Посмотрим на сколько хватит, по итогу до полню отзыв.
Спасибо.Быстрая доставка. Хорошо упаковано. Продавца рекомендую.