SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Received the order. The order made 11 months 9D. very debt was a parcel to Lithuania.
Very good
Great service, fast shipping, excellent packaging and good quality products I liked very much
merci
Thank you! Everything is fine!
Very good product, Thanks.
The product arrived well is exactly the same as the image
All class, really relieves pain with time.
The girl dressed, we say no meaningful, but wears can then be. Still better than nothing
Everything is fine. We order a second time.
In fact, they did not try. And so, in general, everything is OK. Arrived in 2 weeks in Kazakhstan
Everything came. Thank you. Whole.
In the case I did not try the whole
Very very long delivery-3 months waited, already hoping lost
Very long was the parcel! But the store here is not And here is the fault of rashen Post, the seller sociable so 5 points according to the results will be written later
This bandage is used after the operation. By itself, he will not correct the position, the finger does not pull. It is necessary to take another type
It takes longer than expected.
Продавец вернул деньги, товар не пришёл, ждал 2 месяца.
Jak na zdjęciu. Wszystko ok. Jeszcze nie wiem czy działa.
В комплекте на одну ногу приспосопление
Супер быстрая доставка в Норильск, за 2 недели.
Все пришло. На ощупь очень качественный пластик. На деле проверим. Продавца рекомендую.
шина удобная на ноге, косточка за две недели уменьшилась ,всё устраивает. продавец хороший всё отправил быстро рекомендую
Заказала 28.03, доставили 15.04. Товар отличный, без повреждений. Спасибо продавцу!
долгая доставка. соответствует описанию и фото.
хорошая вальгусная шина. !!!! и за такие копейки
przydatne
Producto muy bueno
super
thank you mr. super
качество хорошее
Товар пришёл на 4 месяц
Уже открыла спор, товар положили в почтовый ящик. Фиксатор хороший, будем пробовать. Доставка до Петербурга почти 2 месяца
заказ пришел за 2 недели. все супер.
Great product for unbeatable price.
Ok. Бросили в почтовый ящик.
Поможет только на ранних стадиях болезни.
товар отличного качества, удобен, можно с ним ходить. Но товар слишком долго шел, пришлось продлить время доставки.
Prekė atitinka paveikslėlį. Ačiū
товар соответствует, всем советую, пришла посылка быстро