SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
100% perfect. Fast shipping to NZ. A couple weeks tops. Will order more
Okay, reccomended
Perfect! Exactly like the picture. Already in use :)
Отличное качество
Классные емкости, залью касторку и буду ресницы укреплять. Спасибо продавцу.
хороший долго шло
cok guzel kaliteli
I like it so much It's really cute one. Thank you and store recommend
Качеством довольна, но доставка... ПР как обычно не спешит(((((
Все целое, отличная щеточка, спасибо:)
покупкой довольна,все как в описании,всем рекомендую продавца и магазин
ben memnunum
Тубочки шли 2 месяца,качество приятно порадовало.и сами флакончики хорошие и кисточки тоже.брала на тушь ручной работы.товар рекомендую
Produit conforme à la description
пришли все три момх пузырька в целости и сохранности. на фото два, т.к. третий уже в работе. масло на ресницы наносить удобно.
Top
Всё в точности, как на картинке! Такая же глянцевая, чистая и красивая! Спасибо продавцу! ❤️ Уже добавила туда масло. Ох, сколько труда мне это стоило! Как бы я не старалась, я не смогла снять ограничитель! Пришлось всё делать через него!
Thank you very much, they arrived quickly and the quality is great!
Thank you to the store, good brush. Everything has come. There is a silicone plug inside the tube, sewing from the outcome
Let's hope it doesn't break as fast as the gold I ordered earlier.
Très bien
Bristles a bit hard, but all good. Very useful.
It comes with the reducer apart to facilitate filling and can put it after. All right.
Delivery 2,5 month
Product perfectly as described. Love it!
Really happy with my purchase. I love the compact size.
super
The order came quickly, after 3 weeks already took on ukrmail. Corresponds to the description.
Not received
Very well. Correct container. Perfect for filling it myself.
Goods not przyszedl within. Założyłam juz dispute and during this dispute otrzymałam product. Contact store is good. Buteleczka is very good quality also recommend though so long shipping. For this price Worth
Everything is well, corresponds to the description, received in a month.
Everything is fine
Perfect. Just what I wanted! Shipped in 4 weeks to Canada.
Delivery is long, but in general the bottle for the carcass is excellent!!! The whole came
I love it! I'm on time and no problem.
Parfait !
very satisfied
ok
According to the description.
Bien
Good quality product
Delivery 2 months to the mailbox. Description matches, smell none.
I ordered a second time, but nothing came... Very insulting. The money was returned. I did not communicate with the store.
In perfect condition. Very big. And what in them i will now pour interesting? I thought they would be quite miniature.
The goods were a month. Not the first time i buy from the store. And i will order more.
Did not come-money returned
thank u & no any issue to mention
1 ayda geldiler ama ürün aynısı fotoğraftaki gibi
Доставка почти 2 месяца, положили в почтовый ящик. Флакончик целый без повреждений, герметичный, без запаха, Заказывала у продавца, вместе с невидимками, упаковали хорошо, в плотный пакет с "пузырьками". Спасибо)