SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The parcel came to Kiev in 17 days. I order not the first time. Black with a corner with a soft bristle. Quality is satisfied, corresponds to the price completely and completely. Thank you store
Came according to the description
Cerda Macia
It's the same as the picture, the bad thing is I delay about 3 months♂️
Less plastic in the wrapping would be great for an environment friendly product!
good producs
Walked for a long time. Not the first time i buy, the brushes are excellent! Bristles are thin and very elastic! The best.
Thank you!
Thank god we 've reached the second time. For the first time when the shipment was lost (the store returned the money). Patience and labor won
It's two pieces. For the amount of bristles it seems to be suitable for children. I haven't tried the product.
Plastic unnecessary packaging.
Good product, I recommend! Fast shipping and delivery
3 brush that comes after the end of the protection. I will not order here anymore.
excelente
They look good, have not tried yet.
The product is very good, but i delay almost 4 months to arrive
The product corresponds to the description. I use the product, the quality is satisfied.
Good peoduct. Only the paper box is a little squashed.
Absolutely wonderful! Love these toothbrushes. Seller has fantastic communication!
Colored brushes are more rigid, monochrome-soft, children will do.
fast as hell. Onlny 3 weeks
20 days to st. petersburg. It is unfortunate that they are packed in a plastic bag, and then in cardboard! Why? Also the postal envelope in addition plastic and turns out controversial ecology in the end. The size of the bristles is small, which is unusual, but it is convenient to the teeth of wisdom to approach. Since the body is made of bamboo, not of smooth plastic, there is a feeling of friction on the lips of the matte surface of the wood. Does not scratch, but a little different and unusual.
Good product as always. Thank you
заказываю не первый раз, очень нравятся щётки
Сама щетка маленькая , еще не пользовались. Позже дополню отзыв. Доставка до Екатеринбурга - 30 дней
أخيراً وصلت بعد شهرين ، لكن لا بأس ، المنتج جيد و أحبه كثيراً.
soft and durable
Very good
nice 1.thank you
brushes are great !! ! really didn't get what I would wait and hope ! ! so sad :с
buena calidad. suave con las encías.
Tal y como se describe. Parecen de buena calidad.
The bristles are way softer than I expected. Other than that, it seems fine.
Just as described. Thanks.
very thankful, can't wait to use it
Хорошие щетки, средней жесткости, заказываю уже второй раз. Довольна!
Очень узкая щетина как для детей, не думаю, что такая узкая щетка хорошо будет всё вычищать
Хороший товар !
На свои деньги очень хорошая шётка )) Взяла на пробу для мужа, он очень довольный ))
both are amazing
Unfortunately, the store disregarded my request regarding sending me toothbrushes of different colors. Still satisfied with brushes:)
türkiyeye 25 günde teslimat
Se demoró 3 meses y medio en llegar. el producto es muy bueno, nada que decir, solo el tiempo de espera que fueron alrededor de 100 dias a Chile
Looks good. I'm satisfied with quality.
muy bueno