SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
top store, fully satisfied thank you very much!
I'll tell her what I just used it. I loved it. I get there sooner than expected. That hair you see this crazy is all the time. The Super recommend is very manageable thanks for the product
классный фен
I bought such a hair dryer-a comb for my mother through ozone, she is very pleased, she likes it. I decided to order myself, through AliExpress it turned out even cheaper in the kit still came a glove and a couple of clips that would be the hair when laying extra cleaning. Yesterday I received it, today I already tried it, first there was a little smell, but then it went through. I have curly hair and used to have to dry first then straighten, now I can use this hair dryer to make two grandparents at once)))
He arrived fast in two days. The air is weak.
Very fast shipping and sweet product
It's okay, but his temperature is average.
At the top
It works good with my hair and leaves it soft and dry after shower and straight.
good
Top
Arrived quickly everything is nickel
Extremely happy with product! Recommend!
Came quickly, packed perfectly, turned on works, the hair has not dried yet!
Bueno
Love this thing. As someone who is hopeless at drying their hair with an normal hairdryer this makes it so much easier
I love this! It’s so easy to use and adds so much body. It saves drying time too- so far so good!
This product is amazing and a fabulous price point. Highly recommend- so easy to use and great results.
Really does work. Easy to use for a young person. I absolutely love it. Use it everyday with wet hair after shower. As someone who has never been able to style my own hair and paying a hairdresser for all events I can now get a stunning look with this on my own! Thank you for such an amazing product at a great price
Love this hot brush. Such a great price. Good for all hair lengths. 3 of us use it all with different hair & makes it smooth, no frizz & with volume & bounce. Best used on damp hair though, can take a while to dry from really wet hair. I do a quick blast with a hair dryer first. Haven’t used a straightener since having this A+