SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product corresponds to the description. I waited a little more than a month. Thanks to the store, I recommend.
Perfect as usual
Ordered 9.04 received 20.05 Rhinestones are quality, but not glass. Seller Thank you
They are beautiful in all colors as described in the description
Super :-)
Very good
Amazing colors and quality
Rhinestones as per order. Quick delivery. Thank you :)
Rhinestones are good, different colors and sizes, delivery is fast! Recommend!!!
All Super
Delivery month, quality as in description. I recommend
Great! Working well.
Product received on time almost a month from purchase date. Exactly matches pictures and description. Have not used them yet. Thank you store. Strongly recommend.
Not bad rhinestones. A large number. But a little dull
Fast shipping. Excellent!!! I recommend the store!!!
Straziki plastic, did not count, packed in a bag with a logo, shine well. Purchase satisfied. I advise the store.
Everything came perfect
Sūtijumu nesaņēmu, naudu atgrieza.
Rhinestones sparkle) for such a day is excellent. Came for a month.
The G. Bender Transnistria parcel arrived in two weeks. The store as a gift put some white pencil.
The order came for 1,5 months, the rhinestones are poured, the order is satisfied
Rhinestones are very beautiful! The protection of the goods is over and I asked the store to extend it, he replied that he can not do it, but in return can send the goods again for free or make a discount when ordering other goods, I decided to wait and soon the product came, the seller definitely recommend, it's good, the product is also worth its money!
super!
Plastic rhinestones, shine well. All whole, no marriage
Excellent guards
The store long sent, the parcel went a little more than a month. Rhinestones so-so, for their money just, exactly not glass
товар не пришел. продавец вернул деньги. спасибо
Super 5 * delivered in one month :) thank you verry much store
качество хорошее. посылка пришла очень быстро за 2 недели. продавца рекомендую. заказом довольна
Просто супер! Спасибо большое! Очень хорошие
좋아요
Отличные стразы, спасибо
очень классные стразы и фольга!!! Правда очень долго они ко мне шли...Спасибо!
Товар не пришёл , вернули деньги
Товар пришёл,но уже по истечению защиты заказа и закрытию спора, деньги вернули. Уже и не ждала эту посылку. Стразы красивые и их действительно много, продавцу спасибо, рекомендую)
Отличные стразы, разных размеров и цветов, удобно подбирать композиции. И блестят хорошо, хоть это и не стекло.
Товар не получила, но продавец вернул деньги. За честность звезду не снимаю.
Не пришла посылка. Надеюсь деньги вернут.
красивые, доставка 2,5 месяца
Стразы-стекло, работаю пять лет, поверьте выписать стоит. Шли долго, но стоят того. Рекомендую продавца
красивенькие стразики, их много но пластмассовые
качество страз хорошее можно брать)доставка долгая единственный минус,буду ещё брать.
До кургана 2 мес. С продавцом не общалась.
количество не считала, упаковка плотная
Beautiful! Shipping was fast
Good product.
Шло три месяца, очень долго , всё как на картинке качественный пластик, грани четкие похож на стекло
Стразы очень красивые. Жаль что не все цвета есть во всех размерах
товаром давольна очень. дошел не быстро. продавец не сразу отправил товар. но на связь выходил исправно. рекомендую продавца))спасибо))
Стразы отличные .Стекло.Заказ пришел быстро.Трек отслеживался полностью.Спасибо продавцу.