SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Purchase satisfied. Sit well. No smell.
It's fine, thank you.
Good quality, odorless. Delivery is fast. Seller recommend.
Very good quality. I'm happy. The seams are smooth, soft.
I ordered blue, came white. Otherwise normal
White softer than blue, blue until I can do, everything in the senics
Everything is fine
Good cans, soft, but vacuum keep well. Take boldly
Excellent jars!!! I use it with pleasure!
The edge is treated badly, not very nice for delicate skin. Overall satisfied
Good jars
The package reached Penza in 5 weeks, the track was tracked. The description corresponds. I recommend the product and the store.
Beautiful solid supple material, am wondering how they are in use
It is like a Picture! Reccommend! Shipping fast :)
Neatly packed. Corresponds to the description.
The goods came quickly. Quality.
Jars came very quickly. In 16 days. Quality is good. Thanks to the store.
Good banks
Product OK, quickly came to PL.
Normal banks, you can take.
Excellent banks!
Perfect
It came. Not yet used .. In appearance, everything is fine
Very good quality! I recommend!
All OK quickly
Very good banks. thank you very much!!!
Excellent jars with smooth edges. Suitable even for facial massage.
The order came quickly enough, ordered for sale, came for a month
Good banks. Super fast shipping
Came quickly, did not expect even, well done!!! Not yet tested
Size small apparently description did not read
Thank you! This is a super fast delivery in all my shopping history on AliExpress. in days 10 reached!) in quality all good. I ordered white.
Thank you very much to the store. Order quickly sent, order number tracked and order quickly arrived. The product is of good quality, corresponds to the description, without damage. Already use).
Delivery month. Track is partially working. Item fit
received in 12 days. Very fast delivery
Хорошие, крепкие банки
Товар соответствует описанию. Отправлен быстро. В Алматы доставлен за 2 недели. Заказываю второй раз. Первый баночки были отличные. В этом заказе производственный дефект на самой большой банке. Поэтому оценку снизила.
Отлично присасываются если по маслу делать. Действительно похожи на силикон, а не резина как зелёные. Сколько проживут, не знаю, я пока неделю пользуюсь
качество хорошее . доставка быстрая . трек отслеживается . продавца рекомендую . Спасибо.
заказываю не первый раз . качество хорошее . доставка быстрая . трек отслеживается . продавца рекомендую . Спасибо.
Большая банка просто бомба, для антицеллюлитного массажа самое то))
Всё хорошо.
Заказ отправили 9 апреля, 17 апреля посылка была уже в Алматы. Самая быстрая доставка! Всё соответствует описанию.
Жена пользуется. Вроде её устраивает. Качество хорошее.
Супер быстрая доставка за 12 дней, я довольна
Отличные баночки! Гладкие. Силикон плотный, хорошо присасываются. Чуть мягковаты, нужно приноровится. Спасибо
Доставка 1,5 месяца до Магадана . Качество хорошее , соответсвует описанию . С продавцом не общались , товар отслеживался.
Хорошая вещь. Без запаха.
Товар соответствует описанию. Силикон мягкий. В использовании вполне удобный. хорошо присасывается, при использовании с маслом хорошо скользит. Пришло быстро,трек отслеживался на протяжении всего пути.
Perfect