SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very long delivery
All as in the description, delivery 1,5 month
Crumbs, but abrasive is good. Come for 21 days!
Excellent brushes, thanks)
The goods did not come. The money was returned.
Good brushes, as expected
Excellent recommend
Received the order a month after sending with full tracking to the place. I ordered a set of baffles 50 pcs and 10 brushes for washing dust. Buffs are excellent, one side is stiff, the other is softer, the size is just, but the brushes are not of the best quality, stick out extra hairs, but they can be trimmed. We sell the same, only much more expensive. I took at a discount of bafa for 214 rubles, brushes for 90 rubles.
Everything is fine.
The order went to the rostov region a little more than a month. Packed well, the goods were wrapped in a puffy. The cheeks are good, there are with protruding hair, but it's uncritical. For such a price a beautiful set. Thank you store!
Everything is fine. the baffes are soft, for natural nails.
Восторг, замечательные расходники одноразовые, буду заказывать ещё, пришли довольны быстро в ростов
отличный товар и честный продавец, буду ещё заказывать!!!
все отлично пришло быстро ,правда одна сломана но это не страшно..
Доставка быстрая
так себе , какая цена, такой товар)
все хорошо
Доставка долгая, а так все прекрасно, все соответствует описанию
хорошие пилочки. рекомендую
Соответствуют своей цене))
Доставка прямо до квартиры компанией СДЕК. Ждала посылку 26 дней до Екатеринбурга. Всё товары очень хорошие. Пилочки огонь! Заказываю уже 2 раз. Как одноразовый вариант просто супер. Если простерилизовать то хватит и на 2 раза. Продавец отличный, рекомендую, спасибо. Буду заказывать ещё.
Все отлично, все целые))!
отличное качество. быстрая доставка!
В Питер пришло за 10 дней!Все как в описании.Продавцу спасибо!
Заказываю всегда здесь ❤️
Шли долго, но в последнее время почта не радует своей работой, думала не придут совсем, как и многое другое, но в этот раз повезло. Щетки хорошие, их мало не бывает, делаю их индивидуально каждому клиенту, но все ровно обрабатываю в дез. растворе
Товар не пришел. Деньги вернули.
Все пришло, щетки хорошие)
Очень долго ждала, но дождалась, щёточки нормальные
Хорошие щёточки, были с платной доставкой. До МО ехали около 3 недель при заказе 11.11. Рекомендую!
24.11-29.12 в Нижнекамске. Щётки хорошие. Не мягкие. Пыль хорошо убирают. 10 шт. Покупала за 108,23 руб. Я довольна. Спасибо.
нормальные щетки, буду еще заказывать. Шли 1,5 месяца, трек не отслеживался
Хорошие, удобно что маленькие.ворс не обламывается. Брала у другого продавца все ворсинки отлетали.
заказала сразу два набора
Мягкие, не царапаются, спасибо!
Заказ повторяю уже не впервые, хорошие обычные щётки.
Отличные упругие, жёсткие щётки. Что для маникюра, что для педикюра. Отлично убирает всю пыль от опила. Выглядят так же как и на фото у продавца. Обработка заказа сутки. Доставка две недели до Голландии. Отличные дешёвые расходники.