SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect product same as described, work very well, the shock is very strong! Arrived fast and taxed! Super recommend!
THE product defective. With the spring loose inside the battery does not work.
OK OTIMO
great
THE Customer was extremely satisfied with this product.
Same as description and works perfectly, i recommend store
THE client loved the effects of this product. Said in 4 day use aches decreased and went to sleep better.
It works perfectly, thank you.
There's a whole one in the case yet not tested. Later i will add
This arrived in 14 days from original order date. Tested and works well and as expected. Very happy with this item and store.
Works well but weird effect to receive shock
Very Good
Exactly as described works well, let's see how long it lasts.
Great device. Is crawl what he can do. Recommend the store and the device, very fast delivery.
All OK!
IS very good this acupuncture pen, the only problem is that it leaks wrists between fingers, has a very good in its housing insulation, and it bothers, spent up to electrical tape to avoid shock but unsuccessful, arrived very fast here in Brazil and was not taxed.
Good quality
Good product but unfortunately the dispatch to chile did not work.
Unfortunately there are no instructions in the Italian
Fast shipping. Informative tracking using the application post of russia. The device stimulates points with electric pulses. There is an instruction in english, quite understandable. Funny thing.
ok
Thank you store.
Excellent
Very good product. The material is quite good for a price like this.
like the photo/ video. Thank you!
Great Product
Good
very fast delivery and works, thx :D
Excellent store!!
look like good stuff
Nice product
Haven't used it yet, but looking forward to using it.
ok
muito bom rápida entrega
Super!
ok
super ok!
TODO EXCELENTE, GRACIAS
.
Works well. Build quality is decent.
prpdito de qualidade
ok
very good condition to relieve pain
Just Perfect !!
Muito precisa
I recommend.
28 d
Product as described, super fast shipping, recommended store.
merci
Came pretty fast. This tool is VERY strong. It seems well made.