SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Is not very big, testing the quality
Product was good, but totally not cleaning
Transportation was really fast! Thank you store:) Quality is perfect!
Not yourself. I will add on the reviews.
Very good product!
Everything is super, the mask is excellent. A lot of cream does not happen)
Order received quickly, very well packaged, remains to test
Goods arrived well packed.
It takes a long time to get there, not tested yet.
Unfortunately not received
Thank you very much
Lovely product. I immediately tried. The effect is. I didn't even steam my face. The skin was fresh and light, as after a good peeling.
As expected. Didn’t work super well to remove blemishes, but skin felt soft afterwards. No adverse reactions.
Good product i recommend putting it after bathing
It's okay. The goods came whole. The mask works, cleans the pores well. I recommend both the mask and the store.
Excelente
not yet tried
Shipping time was ok, order recieved and now time to test. I will leave additional feedback when test the product
seems good: well packed, arrived relatively fast. havent tried yet.
je recommande le vendeur il est sérieux merci
Very fast delivery. Ordered on March 26th, delivered on April 10th. Excellent cleasing of face skin.
dostawa długo nie próbowałam jeszcze tego
super kvalita!! :)
Livraison rapide
очень хотела попробовать эту маску, друзья хвалили. но посылка, к моему большому сожалению, не пришла( после открытия спора продавец вернул деньги
merci
جميل
waw I received my order on time. I very satisfied. I'll use the product and I'll come back with another comment. I recommend the store.
perfect
наверное хорошее средство... не получила: по дороге растворилось, но деньги вернули. жаль, хотелось масочку.
еще не пробовала. Срок годности, запайка на тубе-все есть.
Llegaron muy bien y de hecho antes de tiempo :) muchas gracias!
Спасибо
Todo excelente, llego a tiempo!
10days
bon produit
love it
Здравствуйте, товар пришёл, все идеально как на картинке, Спасибо продавцу.
Все пришло только сегодня в Москву 11.03.19г, а заказала 13.01.19г. Очень долго шло, но посылкой довольна. Качество упаковок и флаконов хорошее, но пока не пробовала само содержимое. Думала тональное средство будет больше, но и этому рада ( запах мне понравился). Спасибо продавцу. Балл минус за доставку.
I’ve not used the item but order came in fast
vpohode, da sa...zazraky neocekavajte
Super Super Super