SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is fine, thank you!
It's just fine, came well packed. In total, if possible, I will order more))
Really good. Recommend very
quick delivery. I have now to test the products :)
Came for a month, look good, until tested
Patches liked, used until only once, but the impressions are good. they do not drive, they hold tightly. after using the skin under the eyes, the bags are very clean.
45 days shipping
The track was not tracked, the parcel was sent to Yekaterinburg, then sent to the address.!
The goods never came. Money returned
Very long walked, but came whole, reliably packed. In general, not bad.
Super. 5 Times I order
Too bad it 4 weeks lasted for receive
The goods arrived in Minsk less than a month after payment. I haven't tried the case yet.
Excellent patches, ordered for a gift at once 30 PCs.
good item , satisfied, recommend, thank you.
Excellent as always
Not yet used. Came in less than 3 weeks. moisture is enough. Thanks to the store. After use, i will add a review.
Excellent work after turbulent holidays, refresh.
Patches came, delivery month to the altai territory, has not tried yet, thanks to the store!
I ordered these patches once again, everything is fine, i really like to use them. Delivery is pretty fast and without damage
Bien
Very satisfied, the goods are whole, came for 3 weeks, i will order more.
Top
Perfect. They're going very well.
Good patches, we order with a friend not the first time.
Order did not come
Great patches. How much i ordered, so much and sent. Packed perfectly. Packing is not damaged.
I order not the first time. I recommend.
Quick, great. I order constantly from this store
The goods did not receive, the store returned the money
The goods did not come. Money returned
Ordered june 8 for 218 rubles. came on july 5) month) the product corresponds to the description, 4 gold and decided to try white) 4) only 8 pcs) before that i ordered the same from a friend of the store, well, there delivery almost 2 months was. I can say about gold) i liked it very much) summer clean very well) the liquid is enough for the second time, then throw it away. Super, i was approached, there are no allergies, i advise
все отлично+5
товар соответствует фото и качеству. Спасибо
Классные патчи! Особенно черные.
fast delivery! good communication! satisfied with product!
llego abierto los transportistas no muy responsables
Заказываю не в первый раз, дико довольна патчами , пришли в Ригу примерно за 16-18 дней, спасибо продавцу, буду ещё заказывать!
YORUM YOK
Muy buen vendedor. increíbles. Envío rápido
Решать вам самим. Вроде и цена маленькая, но качество...возможно жёлтые, заказывать можно, но вот чёрные :(
Интересная вещица. Одной упаковки хватило на три раза использования. Буду пользоваться дальше
супер доставка,отслеживание есть,не первый раз заказываю,очень они нравятся,освещают эффективно)рнкомендую
заказ не пришел, деньги вернули.
ok
Super, polecam, jestem zadowolona
пришли в Екатеринбург очень быстро, всего 20 дней. все хорошо упаковано, все 20 пар пришли
я получила товар
Добрый день!!!! Спасибо за быструю доставку!!!!
Спасибо все пришло