SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast shipping recommended store
Все как в описании, пришло быстро.
Persies as it described condition
Not tested, it came on time.
very good!
Good quality product. No smell. Seller recommend.
Normal
Good product
Well slip on the floor. The package shows exercises
Thank you. Came in branded packaging.
Good quality. Great store.
Excellent
Thank you!!!!!!
Super ! Good!
On linoleum slip, on palau there.
Delivery straight to the apartment. The goods came well packed, in fact i do not know how. As i try to write.
Very good discs, what you need!!!
Great sliding plates. I recommend the store.
Very fast shipping, but sliders are scratched after first try
Todo en perfecto estado, y llegó en plazo estimado.
מהר מאוד , תודה רבה למוכר !!!
Excelwntes....
Excelente!!!
I have not used it yet, but the product arrived super fast and I tried it it does slide.
GREAT!!
As described. Thank you
These discs arrived very quickly. They seem to be well made and sturdy.
Great item!! Very fasts shipping to Malaysia!!
received quickly and as per description
Arrived quickly.
Обработка заказа 1 день. Доставка 22 дня. Товар хоршо упакован, в коробку. Что исключило поломку во время транспортировки. Попробовал в деле, по ковровой поверхности скользит отлично, целям своим соответствует.
Gran producto. Gracias
Товар получила за 3 недели. Не заметила, что это диски без крепления. Мне заниматься пока неудобно, нога соскальзывает. Буду приспосабливаться.
Товаром довольна. Советую. Доставка быстрая.
Посылка шла 1.5 мес. Долговато конечно, но все таки пришло. В деле опробовала. Очень быстро сшаркивается поверхность, остаются глубокие борозды, думаю быстро из строя выйдут. Размер большой, это хорошо! В целом не плохо.
works great!
Buena relación de calidad y precio.
классные диски!
merci je viens de le recevoir.
nice and solid. have yet n try the functionality but I have a feeling that these discs are great!