SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Le produit serait idéal les 2 pièces en une seule comme un protecteur bucale et moins épais de 5 millimètres
Very good, the best out there, but you have to take new ones every 2 months approximately
Arrived fast deliver fast and good quality, it is usefull and great material quality , I will order it again.
En el tiempo, en buenas condiciones. Recomendado
llegaron en perfecto estado, y se ven bien
Good, as described
très bien, travaille bien la mâchoire
Messirve :3 Excelente producto
execelente cálida precio
Vienen 2, cumplen su función. Perfectos para el gym
It came pretty quick
funciona muy bien
muy resistentes
soft nice work from saudi Arabia
Perfecto
passt
llegaron bien se sienten de buena calidad
El producto llegó en buen estado,. llegó con un embalaje adecuado para el artículo en sí, y es igual a la foto. La calidad es aceptable tomando en cuenta el costo, que es más alto en cualquier otro sitio consultado siempre antes de pedir. El vendedor es honesto y lo recomiendo, pueden adquirir el producto sin temor, al menos en mi caso recibí el artículo a tiempo, de hecho antes del plazo establecido. Estoy muy satisfecho y más confiado de volver a comprar.
buena forma de entrega
muy buen producto
Producto recibido, recomendado.
muy bueno llegan en su cajita y llegan rápido
excelente calidad, el anuncio no lo especificaba pero si vino con su cajita solo me gustaría saber que tipo de plástico es?
Bien, lo que esperaba
llegó a tiempo y el producto es como lo muestra la imagen
Already got a decent jawline in a couple days
came in in time, product is plastic as expected
Good
it's good
Producto tal cual se describe. Vienen dos piezas en su caja contenedora, lo cual se agradece para su conservación y transporte. En cuanto al tipo de goma, es bastante resistente y dura, por lo cual, cumple su función correctamente.
Gran producto 100/100 si sirvió y lo use muy poquito
ñeeeee muy blandos, pero adecuados para los dientes, me gusto pero pensé que hacia mas.