SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I liked it
Perfect!!!
Random letters cant spell anything
Received, this beauty, it seems to be thin, should not stick out when laying out, i'll try to apply a photo.
The goods came quickly. Dries very quickly
The goods came well packed, nothing crumpled, did not melt. A bag with a wax small 7x9 cm, it comes with 5 wooden sticks. In my opinion, a lot, obviously with a margin, if broken. We will try how this wax copes with the function of depilation.
Excellent, melts quickly, dries quickly and takes away fine hairs, without leaving residue. Among the best that I tried.
Very good
All OK
Already used this wax. With its main task copes well, but it is clamped and this process of depilation is even more painful. i will not order this anymore, i will order another.
Unfortunately did not receive the goods, after the dispute the money quickly returned, so 5
I haven't tried it yet. Month shipping
The order was a month. The bowl was well packed, but still a little wrinkled, and so everything is fine. Thank you.
The product was a month, all whole, not crumpled, has not yet tried.
Заказ не получила, но деньги вернули очень бистро без проблем 5 звьозд
Szuper!
товар не пришел, но деньги вернули
producto bueno
thanks
прешло быстро спасибо большое продавцу!
came with gud packing...
Thank you!
Мисочку упаковывали, как могли, но почту это не остановило всё отлично)
Livraison très longue mais c’est arrivé très bien.
Пришло без чашечки,а так нормальный.
muy feliz con el vendedor!!!
Товар пришёл в плохом состоянии. Очень не приятно!!!
шло долго, но претензии не к продавцу, а к почте россии. чашка пришла помятая, открыла спор, продавец вернул деньги.в итоге чашка выправилась, но продавец не стал отменять спор. ставлю 5 звезд, даже пожалела что открывала спор
aun no la pruebo pero rapido el envio y excelente proteccion
очень быстрая доставка.за 14 дней доставили до Мариуполя.товаром еще не пользовалась,позже отпишусь.упаковано хорошо,продавца рекомендую......
Все целое, пока не пробовала
super
ok
Thank you for valuable goods
Все получила в целости и сохранности. Продавец молодец. Пришло за месяц в РК, г. Актобе. Пакетик меньше чем кажется на фото. Еще не использовала.
Arrivato ora proverò
good
henüz denemedim