SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Well received. Fast 32 days total. Quality. Good condition
The order has arrived as promised. Good doing business
Very good works
super super well packed. I haven't used them yet. But the store is really professional. Will buy from again!!
Excellent, excellent result and shipping time, however is the second time buy and two, a glasses came hollow good part oil
produto de ótima qualidade recomendo
Had problems with the product, out returned by custom house, and opened a dispute, received reimbursement… 100%
ordered before and will again
Just as described Good supplier.
super wena la weá.
Pain in the hinges relieves well
received the goods 10day @ thailand
The goods on the way lost, but the store returned the money immediately, honest so I will try again to order
I'm fast, I don't prove it yet.
Thanks
Specifically turns on, durasel for 3 hours excites
The goods did not come, the money was returned immediately.
work great on my arthritus
I didn't get the product but I got the refund. Good attention
very fast delivery and I am ordering it for second time! 14 days to CZE
All OK
Got it. Not used yet
Hope very it help לכאבים. יתכן ואשלח laboratory for testing.
works great
Very fast and really ideal product against back pain
Quick reception, waiting to use
Pas test mais arrive rapidement
Hello. Thank you so much for such a good product!
super packed and very fast delivery
Well received.. Packaging all nice.. No damages or dents... Just tried... Have to wait for it to do its work then will know
He came very soon. I am pleased. Good buy.
All according to the description
The goods received on the last day of the year, came in 20 days, which is unusual! Until I tried, I will write off later, although, maybe on the holiday myself and I will get under my tongue!!!
Everything is fine .I’m very glad .Thanks and Happy New Year!!!!!!!