SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good brushes. Even, do not push
Fastest order, 2 weeks and parcel in place!
I buy this company for the second time, very satisfied. Elastic pile, convenient for drawing thin lines. Comfortable handle, comfortable in hand. Will become your wonderful assistant. Recommend
Very good brushes!
We order not the first time. All OK
Slightly jammed, and so thin
Came very quickly, correspond to the description
Super very fast delivery
Super
The parcel came much faster than I expected))) I ordered brushes for manicure, the goods came quality))) I recommend the store!!
Cool brushes. Come quickly. Recommend.
I ordered three brushes, one brush came, but of good quality. Opened a dispute for a partial refund. Money returned
Sent the wrong goods, opened the dispute the store immediately agreed to return the money. But while the parcel went to my legal validity card-so the money did not return to me. The good thing was that it was not about a large purchase. And so it happens...)
Ordered brushes 29.11 received 30. 12. the store quickly processed and sent the order. Packed in a bag in a puffy. Brushes are good. I recommend
Thank you very much store 5 +
Brushes are excellent, I take not the first time.
I have not tried in work yet. Delivery is fast. Thank you.
Brushes as in the description. Come quickly. Track tracked. I recommend.
Brushes Super! I order a second time. Thank you to the store. I recommend.
Everything came well packed. ordered 26.11 came 23.12. The product corresponds to the description. thanks to the store
Good brushes, fast delivery
The store umnichka) brushes sent quickly, a little more than 3 weeks came to Bryansk. I recommend the store and the seller!!! Thank you very much
Excellent brushes, I order not the first time, perfectly draw even without a haircut)
Good brushes! Thin
The parcel came for a month. Track number was tracked all the way. Excellent thin brushes, I take not the first time. For its purposes a little obstrigai, then it's generally a pleasure to draw them.
Brushes cool...
Super Brush
Brushes Super! Soft, high-quality, draw well. I advise you. Came in the transport glue
Delivery to Saratov less than a month. Brushes are comfortable in shape. Suitable for painting large drawings and gel-varnish under the cuticle. For fine lines it is necessary to cut. Pile soft, obedient.
Excellent
The order was a month. Bones came whole, German. The appearance of the brush is cool. Seller recommend, special thanks for the fast shipment. Thank you very much.
OK
быстрая доставка, кисти классные
Кисти отличные,тонкие. Сделаны качественно . Пришли в Норильск меньше чем за месяц.
очень хорошие кисти
Кисточки соответствуют картинке и описанию. Продавец умничка, быстро отправил товар.
очень хорошие кисточки! заказываю 2 раз! удобные для прорисовки френча и под кутикулой!
супер
Отлично!
Хорошие кисти, все как в описании.
на вид не плохие кисточки. шли не долго. рекомендую.
доставка месяц.все соответствует описанию.Заказываю не первый раз эти кисти,взяла в прозапас.Брала с купоном.
классные кисти, рисуют тонко, спасибо продавцу за качественный товар!)
классные кисти. у нас 1 шт 100 р стоит а здесь 3 шт за 105.
Очень долгаааая доставка. Мега долгая
шли три недели. отличные кисти.
заказываю не первый раз, кисти очень хорошие, доставка быстрая
3 недели до Москвы
На вид - кисти отличные ( в работе ещё не пробовала ) ! Спасибо продавцу за быструю доставку и качественный товар ! Заказала на распродаже 28.03.19 , получила на Укрпочте 16.04.19 . Трек полностью отслеживался , плюс пришло сообщение о прибытии на отделение Укрпочты . Со всеми посылками бы так ! Одним словом - 5 звёзд однозначно !!!
Хорошие кисти