SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great deal
A small marriage on one of the tools, the last photo.
It's missing to prove it, but it's metal and looks good quality
All Super
That rose gold colour is just a paint wich peels off in bad painted places. It's not hygienic. Then again, It's cheap so you can turn a blind eye on it.
All OK, cool packed in plastic pudełeczko
Delight. on time. I recommend
All bestens!
Same tools are very good and comfortable to use. The only problem is fall out with packaging
OK all
It came for a month in Chelyabinsk, all as in the photo, needles in the protective cap, the only negative was scratched case slightly on the lid, but it's not so important because. Ordered for themselves
Great tools! Went more than a month, but it was worth it. Each in individual packaging, do not bend. I recommend!
Thank you very much. Very fast. I'm happy. Thanks to the store.
Everything is gorgeous. Delivery month.
Norms.
Very long went the order. and so quite normal! I tried it in the case, it turned out. beware, pimples!
All comply with the description.
Goods consistent with the description. Shipping month. Recommend.
all good! Great store LOVE
All according to the description, recommended!
good
Everything ok
Color is different
Super quality I thank the store! Fast delivery in short I love I adhere thank you
Only 13 days to the UK! Good quality and works! Will definitely recommend store.
Received what is described, thank you
Everything corresponds to the description!!! the store sent quickly! to buy I advise
The order did not come, the money was returned
The product corresponds to the description, the track was tracked. Delivery to the mailbox. Thanks to the store.
In appearance is not Che, the store of communication was not, delivery is fast
The goods came, Hurray! Although for a long time. Everything matches that specified in the ad
The parcel came, there were no delays, when ordering 4 tools, and the kit was 5) Do Not Bend, Not curves, each in individual silicone "clothes", despite this, on the pointed (and they are really sharp) there are their nozzles, so as not to pierce silicone pockets. I'm happy with the order.
I'm happy with the order. It's been a long time. And so everything is fine
I am very glad przyszlo very fast
Cool pick-ups. The parcel was almost two months old.
It's okay.
The goods are well packed, everything is in place)
Все как в описании. Доставка 25 дней до Приморского края.
Bon produit arriver en trois semaine
ok
fajny zestaw, dobrze wykonany. polecam
Выглядит добротно.
Всё пришло. Качество отличное. Спасибо
Товар соответствует описанию, посылка шла долго 1-1,5 месяца.
Good items in the nice case.
соответствует описанию, смотрится красиво. рекомендую продавца.
Dear store! Only today came Your product! Thank you! It's okay!!!
great
Всё отлично
works perfect. it was as described. thank you