SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordinary files))
wery good
parfait
The store returned the money the goods did not reach
Very satisfied with the silachki good order constantly their fast delivery
Delivery a little less than a month Transnistria. Good files. I recommend. I already use one.
Came for 1 month and 2 Days, corresponds to the description. I have not used it yet. I did not communicate with the store.
Protection of the order expired, the goods did not come. Opened a dispute, the money was returned.
Excellent files on the first look, in fact I have not tried it yet. Gel Lacquer will remove without problems.
Good
Cuper!!!
According to the description of :)))
Excellent! Came very Quickly three weeks.
Perfect
Thank you store!
There are no complaints about the product. But delivery almost 3 months to belgorod is tin!!!!! And the dispute opened, but the goods came
Got everything very quickly, ordered 10.08 came 26.08
są super
Excellent high quality product, store 100% recommended
thanks
Thanks for the lovely nail files. I like the quality.
Files are very class
Perfect
Быстрая доставка, две недели до Сочи. Все как в описании, отлично упаковано в пупырку. Хорошее качество. Один минус, типсы плоские у основания, посмотрим что из них получится сделать))
Товар пришел быстро, продавца рекомендую, пилочки хорошие.
Ok
very satisfied
Пилочки отличные,доставка месяц,спасибо!
отличные пилки , быстрая доставка. рекомендую
Товар не пришёл, деньги вернули
хорошие пилочки, пока не использовала, заказ ждала 3 недели, из всего заказанного пришли самые первые, очень довольна
все ок! посылка не отслеживалась.
Пилочки отличные, как на фото! Доставка в срок!
Все пришло, все очень понравилось, рекомендую!
Пилки пришли быстро и очень хорошие.Спасибо.
Esu labai patenkinta! Labai greitai atsiuntė! Per kokias 2savaites!
не приехало, да и хуй с ним
same as on picture, worksgood, shipping about 3 weeks to middle Europe - Slovakia. Thank You very much Seller!
me llego en muy bien estado y a tiempo
Спасибо, пилочки супер!
fine
все просто класс.Продовцу тоже 55555.
Пилки классные! Доставка месяц. Продавец хороший, заказ отправил за один день.
perfectas
Пилочки пришли такие же как на фото, шли примерно за 2,5 недели в лен.область