SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Did not come back the money
I order not the first time, as always everything is OK.
Good brushes. I order 3 times probably a year for 3, long hold and clean well.
I order a second time. Bristles very soft
All as in the description, the store sent quickly, but very long went to Mo, a month and a half. Bristles neat, thin and pleasant, I advise)
If anyone likes soft brushes, those and these will do. Unfortunately, my expectations of the brush did not justify. Some loose, a little harder to press-so with a mass on your teeth you sharpen.
Good item, fast delivery!!!! I buy not for the first time!!!!
Before Grodno the parcel was 29 days. It's okay.
It's okay.
Delivery month. The box was wrinkled.
Labai minkšti šepetėlių šereliai. Šepetėlio nugarėlė-lyginant on šerelių minkštumu-for Grubi.
Nice brushes. 4 points maximum, bristles are either poorly fixed, or so gently made brush.
Very good brushes. For a long time I use them and always satisfied
Harsh
The goods are under. Thank you to the post of Russia. AliExpress returned the money.
Maximální spokojenost
In the way, one brush was wrinkled. But they clean well themselves, previously ordered from another store. The result is better to pack.
The order was more than a month. the brushes are quality. the bristles are soft. very pleased. the store is attentive. all the time reported about the parcel.
The parcel was sent quickly. It's been a month. Brushes have not yet used
Received the goods, but the box does not say a word about bamboo bristles, ordinary nylon fibers, maybe I do not understand, but for the description minus the star. Bristles of medium stiffness, plastic like, odorless. Packed in a blister, the delivery was tracked to the Post Office. It took about a month to Ulyanovsk. The price of course liked, while this is the only plus, then we'll look at the sensations.
Everything came very quickly, thank you. Brushes good children like. We will order more.
Everything is fine as always. Product recommend quality is good
Good toothbrushes for their money. Excellent store, I needed to change the delivery address, all without problems solved.
Quality good handle hard bristle soft. All Super
Thank you, everything is OK!
Ordered 25.10 came 7.11 store sent immediately. True shipping service connected this order with different order, with different track. But the main thing has come. I can not say anything on quality yet, because I have not used it yet, but I hope everything is fine.
Fast delivery
Soft. Excellent cleaning. Do not carve gums.
All good
Спасибо за быструю доставку, все как на картинке!
great buy thank you
Cлишком мягкие.
Щетки мягкие
Excelentes productos. De muy buena calidad, mango ergonómico y buen precio. De buena a primera no le tenía de por sus fibras de color negro. Pero es solo rollo, son más finas que un cepillo convencional (desde el económico hasta el súper pro del supermercado). Lo cual es ideal para personas con encías sensibles. El envío como tal fue muy rápido en llegar a Chile. La comunicación con el vendedor fue muy buena. *** Hubo un problema logístico con correos de chile, que tardó el despacho del producto a más del tiempo habitual, teniendo que poner reclamos. Esto escapa de las manos del vendedor. Y por lo demás es la 2da vez que me ocurre desde que compró en Aliexpress.
спасибо
Отличные щетки! 5+++
Пришли быстро, три недели, ещё не пробовала.
Качество щёток очень хорошее. Описанию соответствуют. Такими пользовался раньше. Товар и продавца рекомендую.
отличный набор. Щётки мягкие, как я люблю! До СПб месяца 1,5 доставка. Впринципе это норма.
Excellent quality fast delivery !!! thank you so much and have a nice day !!!!
Дошло быстро. Качество хорошее
Очень приятные щетинки,действительно мягкие,не царапают нисколько. Отличное качество!
Все отлично. Беру не в первый раз. Щетки мягкие, другими не пользуюсь ⭐️⭐️⭐️⭐️⭐️
dar neisbandziau, bet atrodo labai minksti.
доставка три недели. в деле ещё не пробовал. выглядит как на картинке.
Быстро пришло, качество приличное!
Посылку получил, спасибо большое!!!!!! ДОСТАВКА, супер быстрая! Щотки на вид классные, Продавцу желаю успехов в его бизнесе!!!!! 55555 Рекомендую! С УВ UA.
Трек не отслеживался, шли месяц. Товаром доволен, не первый раз заказываю
шли долго 47 дней ,товаром довольна с щеткой для языка.
Доставка до Свердловской об.3 недели,СПАСИБО,на мой взгляд,щетина мягковатая,.