SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered for an elderly person. Due to its inattention, the delivery came out paid. I hit the store and almost took the money on the dispute. Only attached to the wall, he indicated that during checkout it was necessary to choose the delivery options "Courier/mail/Post". Closed the dispute so as not to consider that I'm trying to press. The device itself is normal, but we had it, gave it to someone, bought it for a tick-it helps to break the cervical muscles and muscles of the legs. 5 stars from me and everything. Sorry) Thank you.
Excellent!
It was like playing football, but thank God it works.
Looks all like in the photo so I did not even take pictures. The power is quite not bad. I do not know how about anti-cellulite, but for massage of the neck and cervical area very much nothing. The only hard nozzles are removed, they do not twist them need to be directly removed, I put a spoon or knife to hook. In the rest for its price an excellent device
The goods are good, there were problems with delivery but with the store everything was solved, everything is OK)
The product received with a delay of 1 day, but it's not scary. For a gift, the massager checked thank God everything seems to work. The fact that pasylka in this form do not think that it is the fault of the store, as always, the Mail and delivery of Russia highlighted itself! And so to the seller Thank you! Photo box Enclose
Quality is normal
The goods received in time, the fullness corresponds to the declared characteristics. I use the goods during the massage of customers. I recommend the product and the store!
A good thing for its purpose
The store sent the order to a foreign address. I had to go 20 km to pick up. Good thing they gave it to me. The box is crumpled, but the massager itself works wonderful.
Judayam yaxshi
Thanks for fast Delivery. Delivered by courier. I already did. Everything works fine on all the turns.
Thank you for the goods, all excellent condition, fast delivery.
Came in about two weeks. Works, the whole package corresponds to the description. The only thing that did not like-the work of the Russian post office employees. as always all mixed up, sent to the wrong address. And in general, everyone is happy
Everything is super, the legs of the nozzle-pumice of the cable is screaming glued, ale CE is not her generosity problem)
Великолепно. Хорошо массажирует.
Very good product exceeded my expectations.
The massager came quickly, but it ended up with a marriage. I had to make a refund, the store's benefit is free. It is very offensive, because it was packed carefully, so originally packed the marriage. The money was returned, but the coupon was gone.
All perfect and well packed
While everything works, what will happen next I do not know
The device is the same site, has the same numbers, looks good. But the packaging is no is poor, and then if perguta, will save as?? Not come any bag or box or even where put? It took to get more is still on time. Reliable store.
Классный массажёр, даже не ожидала. все работает, запаха нет,скорость работы разная. Круто.
It's okay, but it's broken.
The order came in a month. The product corresponds to the description.
The box is crumpled, it's all over. Like all the whole
Good product, great store.
All right. Thank you. Only took to arrive.
Perfect works very well and received in 7 days as agreed thank you to the store serious and fast
Excellent quality and works great
A bit poor body quality, but does a good job
Perfect! Ever had a same model and really meets the offering! Arrived well ahead of time.
Everything works
Brought courier company sdek brought in a week all super store well done Thanks
Great item, I like the massage is so good
The goods came all works fine
The product works, the box is all torn
Good massager
Massager works, thanks, packed perfectly
The goods came a little late, the goods correspond to the description. The store put another small gift. Thank you, it's okay.
Thank you, everything is fine!!!
I liked it very much, only the nozzles are hard removed and dress up
Very nice I recommend buying
The parcel caused a smile))) boxes apparently on me was not enough))) although I put 5 stars, everything works, everything corresponds to the description. Seller recommend! Sent another gift (in the photo you can see) Thank you very much
Very good, great to relax after a day of work
Excellent article arrived at the time indicated
Came quickly. Everything works fine
It's perfect.