SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It works pretty good, no batteries. It has two powers, the highest when you go from para, if it goes too fast it gets to burn the face. He arrived soon and well packed. It's smaller than I expected
It's not very fast.
I 've seen toys with more quality than this I don't think it'll last for more than a few hours.
Ok
Top Real
Hello product arrived at my hand in a very short time it was solid that it was very small so think like the purpose of travel I had previously shopped my hand I researched a lot this time store vote comments written from Turkmen even by turning the type of cargo into money I bought this for the first time to shop...
Thank you very much! the goods came late. please apologize to the store for not trusting him! everything suits, everything works! thanks!
Very good goods I liked and the motor is powerful
good
Great item and works! But with this price dont expect the most powerful machine.
The product works but unfortunately it is broken
Have not tested yet. Bought with discount coupon & is cheaper than other store.
To Krasnoyarsk 1,5 months
prefect
I ordered it from Istanbul/tr. I got delivery in 25 days. Shipping fast. Thank you. But I paid ptt customs tax for 14,60 tl.
It too forever but it Came in a very good condition.
the product is good, works fine, the only complain i have is that the brush is a bit too rough for the face, i had a different product from aliexpress and the brush was so smooth...other than this i have no complain. is worth the amount i paid.
Delivery in 2 weeks to UK. Goods consistent with the description, for this price no what to expect, ie. Luxury equipment, but works for 2xAA batteries (no included about being written in the listing) toothbrush under your fingers soft, but in face a little rough. Can zacznę it use for foot? Hmmm, pomyślę
great
It was a month in RB. Quality would be desirable and better. Miniature. Without batteries.
work perfectly thanks recommended
Good product!
Already received my order and same as photo. Still was not test but works. THANK YOU
Very good leaves your face very clean
Super: well cleans, not zacina out. Only minus is a little loud
Surprisingly good, used most of the accessories, face brush is soft as it should be, and massage rollers move smoothly, no complaints.
It came quickly but the packaging was bad
The product came as I requested. Same as the photo
I really love the product, the brushes are really good, I just hope it lasts.
Funny brush
nice
Order before UFA took 3 weeks. The box is crumpled, but the device is whole, all the nozzles are in place. All buzzing, shaking, but working. Happy.
Price for perfect fit product Moderately satisfied
Good working, but bad packaging
Delivery to Kaliningrad a little more than 3 weeks. The original box is packed simply in a package. Could have crushed it. And so normal.
La caja llego un poco en mal estado pero los productos están intactos. Recomiendo este producto
товар хороший будет дополнение
На свои деньги вещь хорошая.
товар соответствует описанию, жена довольна, своих денег стоит
быстрая доставка
weak but functions good for lather and cleaning sensitive skin
todo exelente
позже посмотрю на деле, а так описанию соответствует.
Produto chegou em ótimo estado, é bem antes do prazo
very fast delivery
Exatamente como o descrito. Veio muito antes do prazo e em perfeitas condições.
a essayer
Всё соответствует описанию
Livraison très rapide (10 jours). Fonctionne très bien, je l’utilise régulièrement depuis l’achat et aucun problème. J’en suis très satisfaite !
Buen producto, lo único malo es que la caja llegó arrugada, se recomienda ya que yo soy vendedora enviarlo en una caja mejor para que no llegue así