SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The device is excellent. Salon procedure at home. Combines five cosmetic technologies, which together have an effect that is in no way inferior to salon injections. Facial skin tightening effect is. Before the procedure, it is necessary to apply a water-based conductive gel to the skin. It is good to use cosmetic serums under the gel. It is forbidden to carry out the procedure on dry skin! Controlled simply, with two buttons. During the operation of the device, all methods of exposure are involved simultaneously. You can only adjust the intensity level and choose a suitable light emission spectrum. Recommend!
I tried once, really a little wrinkle spread. Minus the star, for that, was supposed to come within a week, and there was a month... since in the warehouse was not in Russia, sent from China .. But I may not be happy. Ordered without Stand version, instructions for Russian no
It's fast just like in the picture long not tried
The 5 in 1 LED Electric Facial massage arrive on time and is ok. I will be recommending the store.
Arrived in perfect condition. Will Test to observe the effects.
С продавцом не общалась, потому что отзывы изучала почти полгода. Отправляет быстро, доставка примерно три недели в Украину. Значит, при получении, был разряжен. Включила поставила на зарядку. Всё показывает. Раз. Второе. После зарядки решила проверить на наличие "токов" на лице. Сначала не распознала. Потом подержав несколько минут на лице, они есть) фух. думала должен вибрировать. но нет, это не та модель. На сухом лице будет щипать не очень приятно. Жду свою сыворотку с гиалуронкой. Вот с ней и буду работать. В общем, аппарат ДА. Коробка целая в пупырке приехала ДА. Кнопки в порядке ДА. Даже мужа напрягла инструкцию мне перевести и рассказать )) Всё заявленное есть. Теперь только результат. А мне, поверте, есть что менять. Обещаю оставить полезный отзыв через дней 20, чтоб наверняка. Пожалуйста, не оставляйте бесполезные отзывы по типу "ниточки не торчат" и тд. Пользуйтесь и напишите, девчонки. Не перегревается, не горячий, не воняет, все на месте.
Works excellent, very fast shipping to chile 2 weeks approx
very well and safe packing. not yet use
Good looks, currently tried
Excellent I love it
Great item. Fast shipping. Thank you :)
Looks good I still don't use it
Excellent Product
Received in perfect condition.
Very beautiful like a lot kiss face soft smooth
I did not know how to use it because the booklet in English