SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Exactly the same as the picture
Super eyelashes✨
looks exactly like picture i love
stunning
To Poland next really quickly, not zastanawiajcie up or buy them only them kupcie because they are really good quality and are beautiful, I am glad that zamówiłam 2 PCs
so pretty i’ve bought these for the third time now they’re perfect
Looks cute
second time buying these my absolute favs !!! No contact with store either and they got here within like a week ! They do have a plastic feeling instead of soft but i don’t mind at all :) n e ways here’s me wearing them
It's the third time I buy, I love them! They arrived very quickly.
I love buying lashes from this buyer
They're a beautiful eyelash model! Amazing for the price, they create a great effect for cospalls! 100% recommended
exactly as described
Eyelashes of good quality for such a price, I buy already 2 times and am happy Was pleasantly surprised when I ordered the same after a year, but the new came longer, for me it's even better Eyelashes match the picture ( * ˘︶˘* * ). ｡* * ♡
Cute, but not that shape and too long turned out to be
Excellent, I do not take it for the first time!
did not arrive ,got refunded
Beautiful eyelashes I love them!
Perfect <333 came in 12 days while the delivery was planned for 2 months!!
so beautiful! they will look lovely on anyone I'm sure!
Mildly look, when I try on adding a review
They are very lindaas <33
The box slightly crumpled on delivery and so everything is cool
Very cool
Шикарные ресницы. товар как на фото, если их подготовить то клеятся суперски. единственное , довольно долгая доставка, чуть больше месяца, а в остальном очень довольна
Beautiful, I arrive a little crushed the box, but no drama❤As in the description, I will buy again
Cilia are beautiful, I advise! Follow the Internet: doweanto
Did not come, the money was returned
I always buy these lashes the quality is very good, they are 1 use but if the cuidas you can put them on more times they are super pretty for cosplay, anime or alternative make
Well Super Che
My favorite false eyelashes, I love them!!
:3