SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ok
It's true it happened before
Perfect but smaller than i thought
All according to the description.
Good article as described. Arrived in chile in month and a half
Elastic bands are excellent, soft to the touch and stretch well
Perfect
Elastic bands are thin, expected better quality.
Super rubber bands SA perfect, rozciagaja Sie well, not pekaja
Good gum
Very fast delivery, elastic bands stretch well
For medium hair ..
Elastic bands are soft, a little thin. Not tight.
Cool seamless hair bands. Soft and flexible. For adult and children.
6.12 made an order 24.12 received. Elastic bands are good, I like, I recommend
Very satisfied. I recommend
Very good!!!
Rubber bands are good. Suitable for my Kanzashi bows. Exactly 50 from. Priperno 4 cm in diameter
Thank you, good quality rubber bands. My daughter is very happy. with the store did not communicate.
Delivery about a month. Good gum
Elastic bands are excellent. Well hold, well stretch, soft. I recommend.
Eraser super quality. I will take more.
Very good elastic bands, everything came exactly according to the description, thank you
All as in the description, exactly 50 PCs. Since 12.11, 20.12 have been received. Without track. Stretch well.
Super rubber bands
Excellent elastic bands, strong, ordered 11.11.2019, came to the Moscow region 19.12.2019. thanks)
Ordinary gum, 50 pieces, for such a price excellent gum, thick hair hold
They came before very cute
Thank you very much came quickly
Cool elastic bands) elastic, keep the shape
perfect for what a need it
I received the package without any damage. Product quality is good. I recommend the store and product.
Normal elastic bands are not very dense. Exactly 50 PCs The parcel was not tracked. Went through Taiwan 20 days. From order to receipt.
Super
Erasers are very good, bright, I recommend)
Thank you, cool rubber bands and fast delivery
Thanks you so much
Very accurate
Очень хорошо.
как на картинке
Perfecto me encanta
отличные!
Резинки шорошие тянуться хорошо
All its ok i recommend
Excelente.
н а первый взгляд качественные ,хорошо тянуться и фиксируют. шли долго почти 2,5 мес
Good, soft and elastic. Delivery to Lithuania about 2 months. I'm satisfied with product quality
До СПб посылка дошла за 1.5 месяца. Отличные резиночки, мягкие, но не растягиваются, цвета отличные, яркие! Очень довольна.
Довга доставка, уже хотіла відкривати спір, тільки зранку написала продавцю, а в обід отримала сповіщення від пошти. Резиночки супер, дуже хорошої якості. Рекомендую!
Nice