SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ok super
Good dental floss I order not the first time
All received, the quality of the products meets the requirements of the standard. thank you very much
Excellent thread, took again. Lottery-never know what taste will come)))
Take a second time. Dental floss is many times cheaper than in stores. Enough for a long time. I advise everyone.
As always, everything is super
I take not for the first time, everything is super.
The smell of mint is present. I order this kind not for the first time, I like it.
I order not the first time, I like everything! Thank you!
REKOMENDUOJU!!!!!!!!!
ok
Excellent! Good quality, fast delivery! I satysfied by this purchase!
The store returned the money.
Did not come
Everything is super!
Not the first time i order, everything is fine.
It's okay!
The order is made 29.06, shipped within a week, the country arrived 10.07, today 09.09, still not received. It is a pity that i missed the moment to open a dispute and return the money
The track was tracked only in china, the parcel to minsk came in 27 days.
Super! I recommend!
Thread super! Smells like menthol. Cut well.
Good
ok
I order the second time. Very satisfied. The quality of the thread is excellent (oral b for 200 rubles. much worse-traumatizes the gums). Seller recommend and as always five stars)
Exactly the way it looked, but the thread is finer than i thought.
Nice
Already bought here the same and the same, the quality is satisfied. Went for a long time-2 months in st. petersburg.
I take a second time such, very good
Excellent product, with a pleasant smell of mint. The color of the case is yellow, such a store put at his discretion, so if you want a specific color, write in advance to the seller. It was a long time, about 2,5 months. The goods are quality.
The goods came before the specified period. For this thanks))) but the packaging do not have a commodity type. Some burned out seemed to lie in the sun. I did not communicate with the store.
Strong smell through the closed packaging, and attractive nasty taste. Delivery took 2 months, and it's the chinese so tried, very economical. The store is sociable, the protection extended after the reminder.
I order the 4th time, everything is quickly delivered.
Super fast delivery, excellent quality, recommend
good product
Everything is super! I recommend the store and the product.
Thank you.
Original products.. but the shipping was too late.. it took almost 2 months to arrive here.
Заказ шёл долго, не отслеживался, но нитка хорошая, мягкая. Бросили в почтовый ящик. С продавцом не общалась.
Finally, arrived in about 57 days, but should have arrived way sooner, damn it. Every single shipment handled by Singapore post has been delayed, they used to be very efficient before. The floss is thicker than usual, but still useful. The whole envelope smelled like menthol but the dental floss doesn't have any taste at all. It's ok, I guess...
Отличная зубная нить, ничем не хуже дорогих из наших аптек! Мятный запах немного чувствуется при использовании, между моими зубами проходит хорошо, я довольна! Упаковочки все целые и красивые. Только ждала очень долго, почти 3 месяца до Московской области, трек отслеживался наполовину! Продавец общительный, защиту один раз продлевал по моей просьбе. В общем, товар отличный, рекомендую, если есть время ждать, то заказывайте!
Отлично!
Все отлично.
very nice thanks
Thanks
идеально а пахнут бомбический хоть в машину ложи, что и сделал
шла в уфу долго, товаром доволен
ok
продавец молодец только доставка очень долгая
Отлично. В упаковках, с приятным мятным ароматом.
Тонкая нить. Подходит для скученных зубов.